Not resolved
Customer service
Product or Service Quality

I reserved a Cadillac for a wedding in Seattle WA June 2015, 5 days, when I arrived to get the car all they had available was a mid size SUV, they gave it to me at the same price, despite me being unhappy, and the GPS was terrible. When I complained I got 3 certs for $25, I haven't been anywhere that I needed to rent a car until this coming week, I reserved a budget car, they would not accept the coupon online, so I called the reservation number and was informed I must rent a car for a minimum of 5 days to use the coupon, which makes no sense for a 2 day trip, with no intent to rent a car before the coupons expire 6/30/2016.

Budget customer service is TERRIBLE. I will NEVER use them again and will make sure all people I deal with know that they are unreliable and unethical.

Product or Service Mentioned: Budget Rent A Car Cadillac Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Being cheated.

Company wrote 0 public responses to the review from May 06, 2016.
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