Minneapolis, MN, USA
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During my travel road conditions were bad and an object broke rear window..I drove back 97 miles to budget to pick up replacement vehicle..budget ended up towing vehicle to repair shop instead of just driving it in..I would have driven a few extra miles to drop off myself had I known that budget had lazy staff...to add fuel..the extra road insurance did not cover tow..I was informed the added insurance would cover tow only if car not drivable...so why didn't budget just drive it...I informed budget I refused to pay for tow..they removed 600.0 plus from my account

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