Van Nuys, California
Not resolved
1.1
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Update by user Jun 21, 2015

the office that posted unauthorized charges to my visa card never did anything about this. originally when contacted BUDGET refused to do anything, leaving it to the van nuys office to charge what they wished.

after working through my bank we contacted corporate customer service one last time and got an agent who immediately agreed that a wrongful charge had been made, and refunded me the overcharge of $179. i consider the issue NOT resolved, UNresolved, for 2 reasons: 1.

budget originally refused any help with the fraudulent charge of the van nuys office, and it was only by accident i got an agent who helped with the matter the second time i contacted budget corporate, and 2. the VAN NUYS office that made the fraudulent charges did nothing to correct the charges, and in fact refused to deal with me, doing all they could to maintain the fraudulent charge...so my complaint stands agains the VAN NUYS calif BUDGET office on oxnard street.

Original review posted by user May 22, 2015

i was charged $306 for a $90 3-day rental. i never signed or authorized this, but only a prerental contract for $206 with a dropoff charge for another state. i kept the car in calif so the dropoff charge was not chargeable. instead the van nuys calif office charged me the weekly rate even though they had the car back after 3 days.

i couldn't get a straight answer to filed a chargeback dispute. then the rental office forged a receipt to change the rental information on the contract i signed to make it look like i authorized $306. i have a copy of the original, plus the email verifying the rental reservation for the lesser amount...yet the budget office created a made up receipt. amazing.

still in dispute, and i am talking with law enforcement to file criminal fraud charges. budget corporate refused to do a thing. never ever rent from them unless you wish to have funds stolen.

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: unauthorized credit card charges.

Monetary Loss: $220.

Preferred solution: Full refund.

  • Over Charges
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