6610 Baltimore National Pike, Catonsville, MD 21228
Not resolved

Budget called late in the afternoon before our early morning move and told us we have no truck. The words were unable to fulfill the reservation, IN SPITE OF THE FACT I HAVE A CONFIRMATION AND HAVE BOOKED MOVERS.

I then proceeded to sit on hold for over an hour ( I am not exaggerating) to TRY to speak with a manager. Then after not accepting I will not have my truck and continuing to request to speak with someone I was hung up on twice. It was the most frustrating and horrendous experience I have EVER had with a company providing ANY service.

I will never use budget again and I will make it my personal mission to ensure that everyone knows how terrible the customer service is with this company. I don’t want anyone to go through what I am going through right now.

Product or Service Mentioned: Budget Rent A Car Truck Rental.

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