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JERKS~~~~!!!!!!! They over charged me and wouldn't reduce the price at all.

Needed to change my ONE way reservation to drop off at a different location and they wanted 300 dollars!!! I asked to just extend the rental and the guy on the phone said he wouldn't help me, because i was upset at the price and it was not his fault and then hung up on me.

I called back to complain about that guy and they said there would be a formal complaint but there was nothing they could do about the 300.00 charge and they would not let me speak to a manager. I will not rent from them again, at least with enterprise you have nice people to deal with.

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $261.

Preferred solution: Price reduction.

I liked: Vehicle was in good shape, Pick up rental was fast, Friendly agents.

I didn't like: Customer service, Final bill, Being double charged.

Company wrote 0 public responses to the review from Mar 02.
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Had the same issue happen to me.. We can do not let them get away with this highway robbery!!Sorry!!

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