Reserved a 12' truck but when we picked it up it rattled. We had a Budget service mechanic take it for a ride and told us the transmission was bad and not to drive it.
Budget offered us a 16' replacement because there were no more 12' available. This cost us additional money for the fuel because the MPG was much worse. In addition we had to leave a day later because it wasn't ready till then. We also had to unload the 12' truck and reload it into the 16' one.
Budget provided a couple men to help out. The experience was disastrous.
Product or Service Mentioned: Budget Rent A Car Truck Rental.
Reason of review: Bad quality.