E, 5885 Cicero Mills Rd, Cicero, NY 13039, USA
Not resolved

Reserved a 12' truck but when we picked it up it rattled. We had a Budget service mechanic take it for a ride and told us the transmission was bad and not to drive it.

Budget offered us a 16' replacement because there were no more 12' available. This cost us additional money for the fuel because the MPG was much worse. In addition we had to leave a day later because it wasn't ready till then. We also had to unload the 12' truck and reload it into the 16' one.

Budget provided a couple men to help out. The experience was disastrous.

Product or Service Mentioned: Budget Rent A Car Truck Rental.

Reason of review: Bad quality.

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