This company has absolutely awful outdated cars. I got a car that was severely scratched banged up in very bad shape and because I was on vacation decided to be happy and deal with it. Boy was this my second mistake, 1st one was going with budget to begin with. I get a car with no working horn, trunk
has to be slammed shut, auto locks do not work passenger side window did not go down. All of this in addition to have a really outdated uncomfortable scratched and banged up car. If this is
something you dont mind then by all means but at least rent from a cheaper rent a wreck company and expect this. To me this was extremely unacceptable from a company this of this magnitude.
We dealt with a similar experience returning the car to get swapped one which was no better just different issues. Then to convey our time we had while on vacation to an emotionless budget
customer service rep sealed the deal. Who offered me $2 a day off for a total of $14 and a $50 voucher that I will not use to go back to budget. I am far from looking for a refund but the pure lack of concern and unwillingness to right a wrong
3 strikes you are out!
Check out Ace , thrifty, eurpocar, or dollar.( Of course I dont care who you rent from but learn from my mistake and make it anyone but budget.) You would think a bigger company would
care about their customer and right a wrong. Pics and video of the car are available to see what you are in for located on youtube shortly.
BUDGET this is not a good way to obtain or keep customers, as a business owner I would be embarrassed to have dealt with a situation in this manner.
Product or Service Mentioned: Budget Rent A Car Car Rental.