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1.3
Details
I had reserved a convertible from a Las Vegas center a week before I got there. I show up at the time I said I would and there is no convertible and they couldn’t get one. Then after waiting there a hour they put me in a RAV4. Not the car I wanted but I took it cause I...
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Review
#1659439 Review #1659439 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Reason of review
Bad quality

Budget Rent A Car - Agents click yes when you say no

When renting a car at the San Francisco airport the Budget agent erroneously clicked "yes" for the additional Loss Damage Waiver" coverage. I declined and he made a mistake. I was charged an additional $283 after the fact that I did not approve. Budget refunded $70 of this erroneous charge but refuses to return the rest. The agent made the mistake. Do Budget agents earn commissions on the extra charges? I’d like to know but the company won’t say. I was not made aware of any additional charges verbally when I rented the car. I told him no and he entered yes. I want my remaining money refunded but they refuse to admit their agents are dishonest. Do not rent from Budget!
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Review
#1654782 Review #1654782 is a subjective opinion of poster.

Budget Rent A Car - Their "customer care" doesn't care

1.0
Details
We were scheduled to rent a car from Budget from 9/12-9/14. There was a miscommunication w/ the party we were traveling with, and they had rented a car as well, but didn't tell us. When I realized the mistake, I called THREE times to cancel the Budget reservation on 9/12 via phone, at 800-218-7992, which is the number on the email confirmation I'd received. I called well before the scheduled pickup time, and have the screenshots to prove it. Each time, I spoke with a representative and when I said I needed to cancel my reservation, I was hung up on / disconnected.
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1 comment
Anonymous
#1752142

UPDATE: This issue has been resolved to my complete satisfaction with a full refund. Thank you, Budget!

Review
#1654776 Review #1654776 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Reason of review
Return, Exchange or Cancellation Policy
Loss
$224
Preferred solution
Full refund

Budget Rent A Car - I was double charged for the rental car

1.0
Details
I was charged twice for the car I rented. Having problems getting it back
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Review
#1652344 Review #1652344 is a subjective opinion of poster.
Cons
  • Unauthorized charges
Reason of review
Problems with payment
Loss
$281
Preferred solution
Full refund

Budget Rent A Car - They are crooks.

They rented me a damaged vehicle, charged my debit card for the damages, and refunded the amount charged to my debit card for the damages to someone else's credit card. THEY CHARGED MY ACCOUNT $421.49 FOR DAMAGES ON A CAR THAT WERE THERE BEFORE I RENTED IT AND NOW REFUSE TO REFUND MY ACCOUNT
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Review
#1647476 Review #1647476 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Reason of review
Problems with payment
Loss
$900
Preferred solution
Full refund
Tags
  • worst car rent company
1.0
Details
When turning in our rented car the worker inspected the car. He came in and told us we were going to be charged $200 extra for the white animal hairs left on the seats. We thought little of it since we didn't have animals with us on our vacation and it was just a...
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Review
#1646497 Review #1646497 is a subjective opinion of poster.
Service
Budget Rent A Car Mitsubishi Car Rental
Pros
  • Access to airport
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
1.0
Details
Booked a minivan with Budget,picked it up on Fri, Aug 30, 2019 at around 10:00 PM from Richmond International Airport.Dropped it off at same location at around 10:00 PM on Sat, Aug 31, 2019.At the time of pick-up,though the papers said the car was full tank , I've...
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Review
#1644193 Review #1644193 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental

Budget Rent A Car - Rude!!!

1.0
Details
Couldn't be a worse company or ruder people!!!
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Review
#1640450 Review #1640450 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Pros
  • Cars are affordable
Cons
  • No disability provisions
  • Response to my complaints
  • Filthy vehicle
Reason of review
Poor customer service
Preferred solution
Apologize
Tags
  • Renting

Budget Rent A Car - Worst service ever!

1.1
Details
Lambert international airport- Budget car rental. I Have experienced the most unprofessional and rudest service ever!!! Starting with being sexually harassed by the employee renting the car to plain racial discrimination! Car rental from August 18-21-2019
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Review
#1630303 Review #1630303 is a subjective opinion of poster.
Reason of review
Unprofessional employees
Preferred solution
Let the company propose a solution

Budget Rent A Car - Emergency road service refund

1.8
Details
To Nora Henry and all, Rental date: 07/25/2019 Rental#: U255150486 VCR#: VCR2850041 Case#: 2955508 Why should I have to pay $253.70 (total expense for services &repairs) for your mistake in giving a rental car that had defective tires and no spare tire. Then we were given another with the same problem at the Orlando airport. After complaining of over 3 hrs into this ordeal we got a different car. You all know that those cars are having problems with tires and should also notify the federal authorities as this is a safety issue. It is not my fault and you all need void this bill in full. Manavi Sallick 786-220-0866
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Review
#1628528 Review #1628528 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Pros
  • Price usually good
Cons
  • No flexibility
Reason of review
Damaged or defective
Loss
$254
Preferred solution
Full refund