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i had made a reservation with for my wife using her credit card and her info. They would not release the car to her and she had to pay for another rental even though her card and ID was used for the rental. I was told by the agent on the phone that I would just need to...
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2.0
I liked
  • Price usually good
I didn't like
  • Ultra poor customer service
#1251653
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I rented a Budget Car at the St. Thomas VI airport. I had the unfortunate luck of having to be helped by Ms. Debbie. She has the personality of an alligator and acted as if waiting on me was an inconvenience versus her job. I guess living on an island robs a person of...
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#1240324
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Bergamo, Lombardy
1.7
Budget Rent A Car - Denying Charge of Deposit
Budget Rent A Car - Denying Charge of Deposit
I had made a car rental from Budget using Auto Europe. At the time of rental at the office, Budget used my debit card to charge deposit (yes, debit card, it is possible if your name is printed - if you can touch the letters - and if it is a visa/master card). The...
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1.7
Bergamo, Lombardy
I didn't like
  • Upgrade policy is designed to rip off consumers
#1233684
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Last year I rented a van from Budget during Christmas time, I lost the key in Florida, but I hired towing company to tow the van to the dealer shop, after dealer service department copied a key , I drove back to Virginia and returned the van to Budget, I told them the...
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1.4
#1223393
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Budget Rent A Car - Anytime but nice

Las Vegas, Nevada
1.0
Details
Additional Services
Customer service
Product or Service Quality
Everyones expectations They do the opposite Rude argumentative belittling and they're even nice about it telling you that you can't do what you always do when you return car you need to go back to the counter. An hour and a half to rent a car 35 minutes to return it welcome to Vegas
1.0
Details
Additional Services
Customer service
Product or Service Quality
#1223213
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5 months after I rented a vehicle from Budget, I recieved a letter claiming that I owed money for damage being done to the vehicle. Not only was the customer service less than desirable, but now I am being scammed! I am being scammed 5 months after I rented the...
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#1221444
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We reserved a specific car, for a reason, and prepaid the reservation three weeks before the date. After 30 minutes of waiting at the counter we find out that they don't have the car and never planned to. We'd ordered a convertible and the manager said they usually...
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#1220880
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I reserved a 5-day rental from Budget with pick-up at Newark Airport beginning on 3/21/18. I reserved a small/midsize SUV. Upon getting to the Budget check-in area, there was one person at the counter. She was a young girl, have no idea of her name as she had no...
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#1219415
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And it smelled like cigarettes. They said it had been cleaned. I asked for a different car and she said that was all they had. It barely fit to suitcases in the back. When we returned the car I told her what happened and she said if they get busy and they don't clean...
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1.0
#1217636
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7923 West Broad Street, Richmond, Virginia. Multiple customers complaining at the same time. POOR CUSTOMER SERVICE. Team members mumbling disparaging comments about customers in their presence. Conflicting information from the different team members. Information that...
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1.6
#1216098
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