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I recently rented a car from Budget for a five day business trip in the Detroit area. The low pressure light went on within hours of my picking up the car. I filled the tire, which was low, but the light was back on a day later. I called Budget asking to trade the car...
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1.0
I didn't like
  • Inept counter people and bad practices
  • Rude customer service
#1196624
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Budget Rent A Car - Budget SLC Airport should be SHUT DOWN by Utah Attorney Gene

They failed in every aspect possible for a car rental company! Costco should be ashamed of themselves for associating with such a disgraceful business!
1.0
Details
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Reliability
Value for money
#1196486
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No where on the site says the drive and credit card needs to match I try to rent a car for my husband with my credit card cuz he needed to run a car and I got denied and the work it says on the website that my credit card and his name have to match I don't see a...
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1.0
#1196373
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I received my car at MSP and to be honest the inside was filthy. Foot prints on the dash, passenger side and garbage in the back seat. I also needed windshield washer fluid, due to driving in winter conditions. THERE WAS NONE left in the reservoir. I opened the hood...
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1.0
I didn't like
  • Final bill
  • Failure to explain charges
  • Lack of communication
#1194701
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Same thing in Tampa this past week. Prepaid for s Focus but “they were out “ can UPGRADE to a NEW car. Only to get a total piece of crap car with a GPS and Apple Car Play that didn’t work most of the time, Oil Change Due light on, shook violently at 70...FL speed...
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1.0
#1192306
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Came in on Thursday, February 15 and waited at the shuttle for 35-40 minutes with about 50 others...every other rental car shuttle had 7-8 busses go by. One finally showed up and it was a mad rush, then the second one showed about 5 minutes after...still wasn’t enough...
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#1192219
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I rented a small SUV from Budget Car Rental between 1/24/2018 and 1/31/2018 at the LAX airport. The total charges were prepaid in full when the reservation was made online. I picked up the car and returned it promptly during the designated rental period. Two weeks...
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1.0
#1190738
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After landing in MCO airport Orlando Florida, we proceeded to pick up our per-paid car at BUDGET. worst experience ever. The staff works in slow motion. When we arrived at the Budget rental, there was a line of at least 35-40 people. There were 5 staff working in a...
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1.5
#1183365
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My husband was in the hospital and I needed to get to him. I came into Cleveland and went to Budget where I normally go. Car rental was $59.84. Yes it was a good rate since it was Thursday to Sunday. He didn’t get out and I had to extend the rental for one day. Now the...
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#1182351
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I reserved a Mercedes C class vehicle for pickup and drop-off at London Heathrow airport. The confirmation clearly states this type of vehicle and makes no mention of an alternative. Budget failed to fulfil their side of the deal. I'm visiting London again later this...
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#1181699
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