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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

August 31, 2017 Budget Rent-A-Car 7135 Gilespie Las Vegas, NV 89119 Dear Sir or Madam, Upon arriving to Las Vegas on August 15th following a four-hour flight from Florida, we went to pick up our prepaid rental car. We had reserved a Chrysler 200 or similar vehicle and prepaid the $586.50 inclusive of taxes and fees. We were informed there were no Chrysler 200s available and was offered a Kia Soul. Not wanting the Kia, the agent promptly asked if I had a Costco account. I said no, but did have a Sam's Club account. She said that would be the same and said I could thus receive a 35% discount on an upgrade. She offered both a Premium and a luxury upgrade daily rate. Obviously upset about the situation, I left the desk to speak with my wife. The agent came over to us and said her manager would allow her to take us to see the vehicles offered. We proceeded to follow her out as she continued to push the Luxury upgrade saying it was the best for the price. A lone Cadillac was prominently parked nearby. As we passed, we told the agent we were not interested in a Luxury vehicle. We were then shown two Toyota Avalons and we chose one. Though I did not agree with the upgrade, under duress I reluctantly signed for the upgrade. This brought the total cost of the two-week rental to $1,042.38. Not only was this a classic bait and switch, I could have rented the Avalon in advance and paid only $624.86. (See attached Avalon rental cost). To make matters worse, upon leaving security stopped us because the car's registration did not match the paperwork. We had to return to the counter and have the agent re-do the rental papers. She spoke to another agent saying "I see what happened", though she never informed us what the problem was. After wasting an hour of time, we finally departed only to realize later that the vehicle had a strong odor of smoke. Though the car's driver's side window had a no smoking'' sticker, a prior renter had indeed heavily smoked and Budget neglected to have the car cleaned. We had no choice at that point, other than wasting additional vacation time. A Kia Soul is NOT similar to a Chrysler 200. (See attached specification reports on both vehicles.) Due to this breach of contract by Budget-Rent-A-Car, we demand a full refund of the upgrade cost of $455.88. This was not a customer friendly experience.
I made my reservation for a car on May 3,2017. I don't recall the person I spoke to but he told me that a one way rental for the above date was to be Approx. $72.44. I told the representative that I would be returning from a cruise and would need the auto at 8:00am. He booked my reservation and told me that the auto rental is located in the cruise terminal (WRONG!). I had rented a car also through Budget at Orlando International Airport on the 20th of May and was told the return would be at the location that the Budget Shuttle for the cruise terminal is located. After the cruise, I did what the shuttle driver told me to do when he dropped me off on the day of the cruise and picked up the shuttle after departing the cruise a week later. When I approached the counter and gave the woman at the counter my confirmation number, she declared my reservation time to pick up had changed to 11:00am. I didn't authorize the change of time from my confirmation at 8:00am. Then the lady at the counter told me because I was early, she didn't have the vehicle that I was promised, a Hyundai Elantra. I told her anything comparable would be fine. She ran around and then asked people who were in line if they were returning their car. After a few minutes she told me that she could give me a Mazda CX5 for no extra charge. When she gave me the contract, there was an unexplained charge for $9.99 noted as CFC. That was NOT in the breakdown for the amount on the confirmation. In addition, she told me before she knew I had personally spoken to someone that because I booked at the wrong Budget rental location that this charge was added on. Once I told her that I didn't book online, I told her the representative who set up my reservations told me over the phone the rental office was in the terminal, She and the other counter person laughed and said there wasn't a location in the cruise terminal. She then asked me if the person I spoke to was from India. I told her he didn't have an Indian accent but rather was in the USA. That was when the story about the wrong location changed and said there was nothing she could do because the charge is "hardwired" on to each contract. She initially tells everyone the same story because my son who also picked up a car at Budget same location was told the booking address story, he didn't know if that was the case or not. Today I have tried to resolve this dispute with your customer service person "Bruno" at 1-800-404-8033 he listened to my complaint and finally told me to call 1-800-621-2844 x54. YOU CANNOT GET TO EXTENSION 54!!!! There are only 3 choices and the one I needed was #3 which if you select that number will disconnect. I tried twice- same results. My complaints are as follows: 1. Your reservations people don't know what they're doing. 2. Cannot provide auto as promised 3. Customer Service Representatives in locations are RUDE!!! 4. Hidden charges without defined reasons. Train your representatives what the charges are REALLY FOR, and let the customer know when they agree to the rental. 5. Make sure the car is checked out before rented to the customer. I didn't know until I was on the road away from the rental office that the car was a quarter tank low on fuel, and was not cleaned before renting to me. I had to pay to fuel for the last renter and my own use before returning the car. I will never use this company and will not recommend this company's location in Port Canaveral, Florida again!!!
Most Helpful
1.6
Details
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow
Budget Rent A Car - Wow...just wow

Update by user May 26

Pictures are of replacement vehicle.

Update by user May 26

I also forgot to mention that the replacement car I got was even filthier and looked like it had been in a wreck.

Original review posted by user May 26

I rented a car from Budget over a month ago and today received a letter completely blindsiding me with a $520 dollar...
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Review
#1543026 Review #1543026 is a subjective opinion of poster.
Service
Budget Rent A Car Ford Car Rental
Reason of review
Poor customer service
Loss
$520
Preferred solution
Full refund
1.0
Details
I rented a car out of Fairless Hills, PA. This rental was for work related meetings in PA and NJ, and was needed for three days. After driving over 800 miles and returning it to the Lodi, NJ site, I was informed by the representative there that I was lucky I didn't get...
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Review
#1711408 Review #1711408 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Bait and switch deceptive
  • Safety - not inspected vehicle or registered
Reason of review
Safety
Loss
$269
Preferred solution
Full refund
1.0
Details
I booked online a small car (fiat 500) for 79.38 euro. When I arrived in Italy, at the counter the worker insisted on upgrading my booking. "Only with 8 euros you'll have a Fiat 500 Convertible"- he repeatedly said. After a while I was changing my mind, hence 8 euro is...
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Review
#1707653 Review #1707653 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Pros
  • No pros
Cons
  • Employer at the office is cheating costumers
Reason of review
Poor customer service
Loss
$170
Preferred solution
Price reduction

Budget Rent A Car - Dispute charges

1.0
Details
This company is a peice of *** i will never use budget again im stuck traveling and this is what i get for being a customer believe me i will make shur you have some reviews on how *** this business is and how people will be scrued over useing this car rental
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Review
#1707484 Review #1707484 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Cons
  • Failure to explain charges
Reason of review
Pricing issue
Loss
$597
Preferred solution
Full refund
Tags
  • Added fees

Budget Rent A Car - Do Not Opt for Budget

1.0
Details
Over charged !! I had a very bitter experience with budget recently. I had called customer service for an extension of the existing reservation, the customer service rep confirmed a price and locked the extension. I never received an email for extension, but, finally ended up being over charged by double the amount of what was agreed. Felt deceived, and called customer service to understand what is going on. They had no proper explanation, after a few sorry's just hung up on me. This organization has several process gaps, and no process to dispute a billing transaction - stay away if you have a choice!!
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Review
#1704143 Review #1704143 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Deceptive practices
  • Bad customer service
  • Negligent customer service
Reason of review
Pricing issue
Loss
$450
Preferred solution
Price reduction
Tags
  • Do Not Honor Priceline Quotes
1.4
Details
I will give this Budget - Cancun MExico minus zero if I could. Let's start with this. Just a month ago I rented a "Van" for a week. My flight was delayed and i was concerned about it. I tried calling the Budget desk in Cancun Mexico several times and they wouldn't...
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Review
#1695993 Review #1695993 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Your brand should be equally the same everywhere. Here in Mexico they treat you whatever way they feel like it

Budget Rent A Car - Worst experience EVER!

1.0
Details
Waiting in line for over TWO HOURS and nowhere near the counter when they said they were out of cars. Paid 3 weeks in advance!
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Review
#1694702 Review #1694702 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Customer services
  • Cust service
Reason of review
Poor customer service
Loss
$338
Preferred solution
Full refund

Budget Rent A Car - Poor service

1.0
Details
I prepaid for a rental through Budget at the abq intl airport. When i arrived at the counter an addtl 100 was required. I had to car to get refund. So do this as ftc had a case against them already. Cile with AG OF STATE, BBB, and FTC. They held my money for 3 days and I did not get a vehicle.
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Review
#1687305 Review #1687305 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Pros
  • Price
Cons
  • Deceiving sly untrustworthy
  • Bait and switch deceptive
1.2
Details

Update by user Oct 24

Marilia Coutinho, Ph.D. , the #BaffledImmigrant@mariliacout·Oct 22In 2015 @Budget refused to return my property – appr.

5K. I was a Latina woman who had just arrived in the USA.

Now I am a legal resident. I pledge an oath to bring down Corporatocracy, one institution...

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Review
#1686412 Review #1686412 is a subjective opinion of poster.
Pros
  • Price usually good
  • Car in good situation
Cons
  • No resolution after three months of contact
  • Horrible customer service
  • Product and service quality
Reason of review
my belongings were not returned
Loss
$5000
Preferred solution
Full refund
Tags
  • Loss Damage Waiver
  • Refusal To Return Property
1.0
Details
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Budget Rent A Car - Fraudulently Charged $278 for car cleaning for light sand
Retuned car when not open, significant other returned keys. Manager went out and checked car when he returned he said," oh *** no, we are charging her 250.00 for cleaning this car. " my S.O. told him what are u talking about ,let me see it i can vacuum. They refused to...
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Review
#1685581 Review #1685581 is a subjective opinion of poster.
Service
Budget Rent A Car Kia Car Rental
Cons
  • False claims of damage to the rental
  • Poor customer service
  • No resolution after three months of contact
Reason of review
Franchise has used extortion on a frivolous claim to charge more $
Loss
$278
Preferred solution
Price reduction
Tags
  • Budget Customer Service
  • Budget Car Rentals
  • Detailing Rip-off

Contact Budget Rent A Car Customer Service

Mailing Address:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
USA
Phone:
(800) 268-8991
All Budget Rent A Car Contacts

Budget Rent A Car Products and Services Reviews

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Budget Rent A Car - NEVER RENT FROM BUDGET

1.0
Details
Horrible customer service. Their customer service is in India. So I have to sit and talk to someone who barely speaks English? I’ve rented cars lots of times, always extended my rental over the phone. These crooks want me to drive from New York to North Carolina to extend my rental in person? Not happening
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Review
#1683316 Review #1683316 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Poor customer service