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August 31, 2017 Budget Rent-A-Car 7135 Gilespie Las Vegas, NV 89119 Dear Sir or Madam, Upon arriving to Las Vegas on August 15th following a four-hour flight from Florida, we went to pick up our prepaid rental car. We had reserved a Chrysler 200 or similar vehicle and prepaid the $586.50 inclusive of taxes and fees. We were informed there were no Chrysler 200s available and was offered a Kia Soul. Not wanting the Kia, the agent promptly asked if I had a Costco account. I said no, but did have a Sam's Club account. She said that would be the same and said I could thus receive a 35% discount on an upgrade. She offered both a Premium and a luxury upgrade daily rate. Obviously upset about the situation, I left the desk to speak with my wife. The agent came over to us and said her manager would allow her to take us to see the vehicles offered. We proceeded to follow her out as she continued to push the Luxury upgrade saying it was the best for the price. A lone Cadillac was prominently parked nearby. As we passed, we told the agent we were not interested in a Luxury vehicle. We were then shown two Toyota Avalons and we chose one. Though I did not agree with the upgrade, under duress I reluctantly signed for the upgrade. This brought the total cost of the two-week rental to $1,042.38. Not only was this a classic bait and switch, I could have rented the Avalon in advance and paid only $624.86. (See attached Avalon rental cost). To make matters worse, upon leaving security stopped us because the car's registration did not match the paperwork. We had to return to the counter and have the agent re-do the rental papers. She spoke to another agent saying "I see what happened", though she never informed us what the problem was. After wasting an hour of time, we finally departed only to realize later that the vehicle had a strong odor of smoke. Though the car's driver's side window had a no smoking'' sticker, a prior renter had indeed heavily smoked and Budget neglected to have the car cleaned. We had no choice at that point, other than wasting additional vacation time. A Kia Soul is NOT similar to a Chrysler 200. (See attached specification reports on both vehicles.) Due to this breach of contract by Budget-Rent-A-Car, we demand a full refund of the upgrade cost of $455.88. This was not a customer friendly experience.
I made my reservation for a car on May 3,2017. I don't recall the person I spoke to but he told me that a one way rental for the above date was to be Approx. $72.44. I told the representative that I would be returning from a cruise and would need the auto at 8:00am. He booked my reservation and told me that the auto rental is located in the cruise terminal (WRONG!). I had rented a car also through Budget at Orlando International Airport on the 20th of May and was told the return would be at the location that the Budget Shuttle for the cruise terminal is located. After the cruise, I did what the shuttle driver told me to do when he dropped me off on the day of the cruise and picked up the shuttle after departing the cruise a week later. When I approached the counter and gave the woman at the counter my confirmation number, she declared my reservation time to pick up had changed to 11:00am. I didn't authorize the change of time from my confirmation at 8:00am. Then the lady at the counter told me because I was early, she didn't have the vehicle that I was promised, a Hyundai Elantra. I told her anything comparable would be fine. She ran around and then asked people who were in line if they were returning their car. After a few minutes she told me that she could give me a Mazda CX5 for no extra charge. When she gave me the contract, there was an unexplained charge for $9.99 noted as CFC. That was NOT in the breakdown for the amount on the confirmation. In addition, she told me before she knew I had personally spoken to someone that because I booked at the wrong Budget rental location that this charge was added on. Once I told her that I didn't book online, I told her the representative who set up my reservations told me over the phone the rental office was in the terminal, She and the other counter person laughed and said there wasn't a location in the cruise terminal. She then asked me if the person I spoke to was from India. I told her he didn't have an Indian accent but rather was in the USA. That was when the story about the wrong location changed and said there was nothing she could do because the charge is "hardwired" on to each contract. She initially tells everyone the same story because my son who also picked up a car at Budget same location was told the booking address story, he didn't know if that was the case or not. Today I have tried to resolve this dispute with your customer service person "Bruno" at 1-800-404-8033 he listened to my complaint and finally told me to call 1-800-621-2844 x54. YOU CANNOT GET TO EXTENSION 54!!!! There are only 3 choices and the one I needed was #3 which if you select that number will disconnect. I tried twice- same results. My complaints are as follows: 1. Your reservations people don't know what they're doing. 2. Cannot provide auto as promised 3. Customer Service Representatives in locations are RUDE!!! 4. Hidden charges without defined reasons. Train your representatives what the charges are REALLY FOR, and let the customer know when they agree to the rental. 5. Make sure the car is checked out before rented to the customer. I didn't know until I was on the road away from the rental office that the car was a quarter tank low on fuel, and was not cleaned before renting to me. I had to pay to fuel for the last renter and my own use before returning the car. I will never use this company and will not recommend this company's location in Port Canaveral, Florida again!!!
I left a pair of prescription sunglasses and a rental in Oakland California. They called left a message that they found my glasses and they sent an email. I quickly paid them over $26 to FedEx the sunglasses to me. It’s been nearly a month I have called about six times...Read more
Budget Rent A Car - Charged twice
I rented a car from budget at the Vegas location. After paying over $900 at the time if rental, I was charged an additional $790!! They have zero record of my payment and proceeded to charge my card nearly 2 months after the fact. Now they are giving me no answers no trying to resolve the issue. DO NOT RENT FROM BUDGET!!!
I was charged for something I did not want on October 5, 2018 at LAX-Los Angeles, CA. airport. I reserved a car and confirmed price of $109, but was charged $333 instead. It was underhanded and yes, I tried to call within an hour after this happened. I talked to...Read more
I was chatting with a budget rep to have my fastbreak number added to my reservation. They requested my budget reservation # and fastbreak # which I provided. Next, they asked for my CostCo membership number, which happens to be the credit card number. I explained that...Read more
My experience with Budget Rental was horrible! From the beginning I was double charged for my rental and waited nearly 2 weeks for them to refund my money. You get the run around every time you call customer service. I was instructed to pick up my car earlier than...Read more
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We rented a vehicle on line and paid $180.00, qe were going to Dallas for a Ozzy concert his so called last concert, we spent a lot of money on a hotel and stuff, and used the last money on our credit card, when we went to pick up the car all we had left was our debit...Read more
My wife and I rented a car on line from Budget $180.00 for a concert in Dallas Texas, we went to pick it up they definently charged our card for the full amount but rufused to give up a car unless we paid $100.00 more becuse we only had a debt card left with money on...Read more
Budget Rent A Car - Worst customer service ever
Billed me fake charges to make more money.
I had a prepaid budget car reservation at EWR airport. When I reached to pick up the car, the customer representative asked me to provide my driver’s license & credit card which I did. She spent some time on her screen looking up my details. At that time, her colleague...Read more
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