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Pissed Consumer Interviews ?

August 31, 2017 Budget Rent-A-Car 7135 Gilespie Las Vegas, NV 89119 Dear Sir or Madam, Upon arriving to Las Vegas on August 15th following a four-hour flight from Florida, we went to pick up our prepaid rental car. We had reserved a Chrysler 200 or similar vehicle and prepaid the $586.50 inclusive of taxes and fees. We were informed there were no Chrysler 200s available and was offered a Kia Soul. Not wanting the Kia, the agent promptly asked if I had a Costco account. I said no, but did have a Sam's Club account. She said that would be the same and said I could thus receive a 35% discount on an upgrade. She offered both a Premium and a luxury upgrade daily rate. Obviously upset about the situation, I left the desk to speak with my wife. The agent came over to us and said her manager would allow her to take us to see the vehicles offered. We proceeded to follow her out as she continued to push the Luxury upgrade saying it was the best for the price. A lone Cadillac was prominently parked nearby. As we passed, we told the agent we were not interested in a Luxury vehicle. We were then shown two Toyota Avalons and we chose one. Though I did not agree with the upgrade, under duress I reluctantly signed for the upgrade. This brought the total cost of the two-week rental to $1,042.38. Not only was this a classic bait and switch, I could have rented the Avalon in advance and paid only $624.86. (See attached Avalon rental cost). To make matters worse, upon leaving security stopped us because the car's registration did not match the paperwork. We had to return to the counter and have the agent re-do the rental papers. She spoke to another agent saying "I see what happened", though she never informed us what the problem was. After wasting an hour of time, we finally departed only to realize later that the vehicle had a strong odor of smoke. Though the car's driver's side window had a no smoking'' sticker, a prior renter had indeed heavily smoked and Budget neglected to have the car cleaned. We had no choice at that point, other than wasting additional vacation time. A Kia Soul is NOT similar to a Chrysler 200. (See attached specification reports on both vehicles.) Due to this breach of contract by Budget-Rent-A-Car, we demand a full refund of the upgrade cost of $455.88. This was not a customer friendly experience.
I made my reservation for a car on May 3,2017. I don't recall the person I spoke to but he told me that a one way rental for the above date was to be Approx. $72.44. I told the representative that I would be returning from a cruise and would need the auto at 8:00am. He booked my reservation and told me that the auto rental is located in the cruise terminal (WRONG!). I had rented a car also through Budget at Orlando International Airport on the 20th of May and was told the return would be at the location that the Budget Shuttle for the cruise terminal is located. After the cruise, I did what the shuttle driver told me to do when he dropped me off on the day of the cruise and picked up the shuttle after departing the cruise a week later. When I approached the counter and gave the woman at the counter my confirmation number, she declared my reservation time to pick up had changed to 11:00am. I didn't authorize the change of time from my confirmation at 8:00am. Then the lady at the counter told me because I was early, she didn't have the vehicle that I was promised, a Hyundai Elantra. I told her anything comparable would be fine. She ran around and then asked people who were in line if they were returning their car. After a few minutes she told me that she could give me a Mazda CX5 for no extra charge. When she gave me the contract, there was an unexplained charge for $9.99 noted as CFC. That was NOT in the breakdown for the amount on the confirmation. In addition, she told me before she knew I had personally spoken to someone that because I booked at the wrong Budget rental location that this charge was added on. Once I told her that I didn't book online, I told her the representative who set up my reservations told me over the phone the rental office was in the terminal, She and the other counter person laughed and said there wasn't a location in the cruise terminal. She then asked me if the person I spoke to was from India. I told her he didn't have an Indian accent but rather was in the USA. That was when the story about the wrong location changed and said there was nothing she could do because the charge is "hardwired" on to each contract. She initially tells everyone the same story because my son who also picked up a car at Budget same location was told the booking address story, he didn't know if that was the case or not. Today I have tried to resolve this dispute with your customer service person "Bruno" at 1-800-404-8033 he listened to my complaint and finally told me to call 1-800-621-2844 x54. YOU CANNOT GET TO EXTENSION 54!!!! There are only 3 choices and the one I needed was #3 which if you select that number will disconnect. I tried twice- same results. My complaints are as follows: 1. Your reservations people don't know what they're doing. 2. Cannot provide auto as promised 3. Customer Service Representatives in locations are RUDE!!! 4. Hidden charges without defined reasons. Train your representatives what the charges are REALLY FOR, and let the customer know when they agree to the rental. 5. Make sure the car is checked out before rented to the customer. I didn't know until I was on the road away from the rental office that the car was a quarter tank low on fuel, and was not cleaned before renting to me. I had to pay to fuel for the last renter and my own use before returning the car. I will never use this company and will not recommend this company's location in Port Canaveral, Florida again!!!
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Budget Rent A Car - 1 hour wait on line . Total joke.

Waited an hour on the line to get car that we reserved. All other rental cars people were in and out. Never will I rent a car or recommend this business
#1361840
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Was looking to extend my contract after having the car for about a week was transferred over to customer service 4 to 5 times to find out my contract could not be modified by them.. Was then transfered over to the office the Rochester New York office which I was never...
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1.0
#1360803
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Budget Rent A Car - They are the absolute worse.

They assessex hidden charges and tried to rent me a wrecked vehu le. Dont waste your time with them.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1360298
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In early September I prepaid for a car in Las Vagus before I get there for my pick up long be hold when I, get there they did not have the vehicle in stock after spending more than an hour and 20 minutes the supervisor came overand advise that that perticular vehicle...
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FuzzySeaOtter
FuzzySeaOtter

do your reserch before renting vehicle fromthese company and most of all inspect all vehicle from front to back and mark every thing in sight even take pictures if possible ju...

1.7
#1359993
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Unfortunately, we were not pleased. My sister rented a car at OKC Airport, and this is no reflection on the agent that arranged the rental. My sister requested a luxury vehicle after being offered a Nissan. The agent filled her request with a Chrysler sedan. I was her...
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#1354581
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On Tuesday September 11, I made reservations for a compact car ,the reservations were for pick-up Thursday September 13th -Friday September 14th and to be dropped off on Saturday September 15th . So he received a confirmation but went to pick it up on Thursday morning...
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#1354522
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Budget Rent A Car - Beware. Ripped off by Budget!
In December, we prepaid $1054 for a car for our vacation in June. When we turned the car in, the actual cost was only $585. They will not refund even one penny! They said the terms are no refund for prepayment. But I trusted them to give me an accurate price, not one...
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1.0
I didn't like
  • Dishonesty of the company
  • Being deceived
  • Being overcharged
#1353731
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Rented at orlando international airport and told man at desk I didnt need any extra insurance and only wanted to pre-pay fuel. After a bit of a wait got told were to find car on returning car received a bill for $189 as I had to navigate the airport with 2 cases and...
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#1347181
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I had a very bad rental experience with Budget. The rep didn't disclose all the options I could have for fuel prepaid options. She just defaulted to full tank charge. I didn't know I could select partial tank when I checked out. And the reality was that I returned the...
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1.0
#1346405
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Contact Budget Rent A Car

Mailing Address:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
USA
Phone:
(800) 268-8991
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After 14 hours of delay of the plaine, we arrived to Budget rental company for a car. We were given the key to the vehicle which had a sticker that the car was inspected. We had family of 6 which included two little kids and 4 adults. On the way to the hotel the car...
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I didn't like
  • Customer service
#1344553
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