3017 Contant, Charlotte Amalie, St. Thomas 00802, USVI
Not resolved

Booked a 7 passenger minivan for a trip to St. Thomas 6 months in advance to our travel.

Arrived at the airport in St. Thomas went to the budget counter and were told there were no minivans available. We were never apprised of a shortage of vehicles and received a text that day reminding me to pick up my rental. Budget just turned me away and said good luck finding a car anywhere on the island.

It cost me $70 to take a taxi to another location and rent a van. I have never had a rental company not hold a reservation for me and just leave me hanging at an airport.

S *** ubsequently, I will never rent from budget again. ***

Product or Service Mentioned: Budget Rent A Car Car Rental Booking.

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