Atlanta, Georgia
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Customer service

Before making a reservation with budget car rental, I asked them if my international drivers license and debit card were acceptable.They said they were.

I asked them if I needed any additional documentation. They said nothing else was necessary. I prepaid for the reservation. When I arrived at their office to pick up the car, they had numerous other requirements and refused to rent me the car.

When I was at their office, they said they would issue me a refund.

They did not and have now refused to refund the prepaid reservation that they refused to fulfill.Don't do business with this company.

Reason of review: Problems with payment.

Monetary Loss: $41.

Preferred solution: Full refund.

I didn't like: Being lied to and cheated, Poor customer service.

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