I recently rented a car from Budget for a five day business trip in the Detroit area. The low pressure light went on within hours of my picking up the car.
I filled the tire, which was low, but the light was back on a day later. I called Budget asking to trade the car in for another. No cars. I called customer care and was assured that if I called Roadside assistance they would bring me a car from the airport rental site.
Instead they deemed the car "Safe to drive." I called roadside assistance to come change the tire - no spare or donut int he trunk. they put air in it and left.
I received an apology from customer care after I filled out a negative review and NOW I received a bill for $86 for the roadside assistance. I have spent hours on the phone with this company and will NEVER RENT FROM THEM AGAIN.
Product or Service Mentioned: Budget Rent A Car Car Rental.
Reason of review: Damaged or defective.
Preferred solution: Full refund.
Budget Rent A Car Cons: Rude customer service, Inept counter people and bad practices.