Burnsville, Minnesota
Not resolved

Rented car at Budget Rental Los Vegas NV 18 Aug 2013 I declined damage waiver. The rental clerk asked for and made copies of ins card. checked declined optional coverage on the form. Billed for damage waiver 402.98

We tried to resolve with company but they simply declined in spite of us having and faxing documents to them.

First we called the 18002146094# that failed. Then we worked via e-mail with customer service even faxing our rental agreement. That also failed. Budget charged 402.98 that they are not entitled to.

I have document showing damage waiver declined.

I have rented many cars at National and have never had this issue there.

Stay away from Budget Rental car. Go elsewhere to rent cars.

Product or Service Mentioned: Budget Rent A Car Car Rental.

Monetary Loss: $403.

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