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My husband was in the hospital and I needed to get to him. I came into Cleveland and went to Budget where I normally go.

Car rental was $59.84. Yes it was a good rate since it was Thursday to Sunday. He didn’t get out and I had to extend the rental for one day. Now the total is $101.00 almost double.

Really feel that I was screwed by Budget for the one day. Very disappointed and VERY TIRED of your AUTOMATED SYSTEM. Sure it’s cheaper for you but it doesn’t give much customer service.

We travel throughout the country on business and pleasure. I will find another rental company Susan Costantini 330-518-4121 Scostan123@yahoo.com

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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