Not resolved

We prepaid for a car in Kent, WA. When we arrived to pick up car, we were told that there was no car available.

We would have to pay a late fee and only a 12 passenger van was available. The agent Sarah was rude, did not acknowledge our presence and walked out of the office several times. Another customer returned a car and we asked for it and Sarah said no we could not have it. We had to go to Enterprise the next day and rented a car.

This spoiled our vacation time in Seattle. Very disappointed with this Budget rental office.

July 20, 2018

Rate: 1 star

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Problem with delivery.

Budget Rent A Car Cons: Did not receive car that we prepaid for.

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