I reserved a Mercedes C class vehicle for pickup and drop-off at London Heathrow airport. The confirmation clearly states this type of vehicle and makes no mention of an alternative.
Budget failed to fulfil their side of the deal. I'm visiting London again later this year and have made a reservation for a Mercedes C class vehicle. I called the Budget customer service number to verify that I will get what I reserved next time. The response was we give no guarantee that you'll receive what you ordered.
I can see why the Budget customer service has such a low rating. If I could find out the name of the charm school to which Budget sends its customer service representatives I will make sure none of my employees are ever exposed to their incompetence.
Product or Service Mentioned: Budget Rent A Car Mercedes Benz Car Rental.
Reason of review: Not as described.
Preferred solution: Let the company propose a solution.