Latest review first
Budget Rent A Car - Costa Rica location ripped off!
You need to ready the contract carefully. Don’t sign anything unless it is cleared to you. When we were at the location to pick up the car, we told them we didn’t want any insurance because we have purchased car damage insurance with Travelocity already. They said sign here. The contract didn’t specify the fee and this is what we ended up with: it should have been $68 plus some tax but look: $167 for glass and tire insurance they said and $168 concession fee for renting from the airport??????
Budget Rent A Car in Miami, Florida - Agent took someone not waiting on line
We have been waiting for agent for 1/2 hour. When agent was free we walked up but someone cut line and went to agent. We said to agent we were next and she said “I’m going to take this other customer. “ we said that was not fair and she told us to wait. The person that cut us off we found out was not previously waiting.
Budget Rent A Car - Do NOT use this company in the Washington DC area
Our rental car broke down approximately 30 minutes outside of DC on I95 south. We called budget right away and were told 2 HOURS for a new car and tow truck to arrive. We were less than 6 miles from Springfield. How ever they were sending a group from Baltimore. 5.5hours later they finally sent lift to pick us up. Really????
Not only the BUDGET office is the only major Car rental not located inside the airport, but their location is in a dingy trailer in a dirt dark lot off the airport. I was not picked up for my reservation, I had no way to contact them, their number on google was...Read more
I didn't like
- Ultra poor customer service
- Being overcharged
I left a pair of prescription sunglasses and a rental in Oakland California. They called left a message that they found my glasses and they sent an email. I quickly paid them over $26 to FedEx the sunglasses to me. It’s been nearly a month I have called about six times...Read more
Budget Rent A Car in Las Vegas, Nevada - Charged twice
I rented a car from budget at the Vegas location. After paying over $900 at the time if rental, I was charged an additional $790!! They have zero record of my payment and proceeded to charge my card nearly 2 months after the fact. Now they are giving me no answers no trying to resolve the issue. DO NOT RENT FROM BUDGET!!!
I was charged for something I did not want on October 5, 2018 at LAX-Los Angeles, CA. airport. I reserved a car and confirmed price of $109, but was charged $333 instead. It was underhanded and yes, I tried to call within an hour after this happened. I talked to...Read more
I was chatting with a budget rep to have my fastbreak number added to my reservation. They requested my budget reservation # and fastbreak # which I provided. Next, they asked for my CostCo membership number, which happens to be the credit card number. I explained that...Read more
My experience with Budget Rental was horrible! From the beginning I was double charged for my rental and waited nearly 2 weeks for them to refund my money. You get the run around every time you call customer service. I was instructed to pick up my car earlier than...Read more
I’d give it zero stars, They said they do not accept All-state insurance as a store. They say that had a hassle one day and now don’t accept them. I already paid out of pocket and wanted to extend, I just returned the day I was supposed to and said I’ll do a completely...Read more
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