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Budget Rent A Car - Canceled Reservation

1.0
Details
I have canceled this. After reviewing your policies and procedures, your customer service does not know your rules and regulations. My son was not able to be added as an extra driver due to being 21, BUT I read your policies and procedures for someone under the age of 25 and over the age of 70, We were NOT renting from you EVER. I will make sure that I place this review on Facebook, I will be spreading the news about your customer service. I will make sure anyone I know will not use your rental company.
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Review
#1674150 Review #1674150 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Customer service knows nothing
Reason of review
Poor customer service
Preferred solution
pay for my rental at enterprise and hope my son was not late to dialysis
1.0
Details
I called and reserved a truck and when at time oc pick up. The truck was not avalible i had all my things out side ready to go. The customer service told me they would call me back in no moee the 2 hours that they would find a truck for me. They had me waiting all dd's...
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Review
#1671644 Review #1671644 is a subjective opinion of poster.

Budget Rent A Car in Colton, California - Complain

1.0
Details
Worse expiriance ever. Custemer service was very rude and hanged up on me because i asked to talk to someone else who could help me even the manager was rude
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Review
#1671626 Review #1671626 is a subjective opinion of poster.
Service
Budget Rent A Car Truck Rental

Budget Rent A Car - $50 fee to cancel a reservation!

1.0
Details
I entered the wrong dates on my rental. I was dumb enough to pre pay. I call the rental agency they can't do anything. I call the 800 number, play the game with their phone and get an agent. The dates I want are $100.00 more. Agent says its Thanksgiving, I say no it's not I'm moving the reservation up - further from Thanksgiving - 8 weeks from Thanksgiving.... OK, just cancel it. $50.00 to cancel a reservation that was 20 minutes old because I entered the wrong dates. An education is expensive but never using Budget again was a lesson learned.
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Review
#1671557 Review #1671557 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund

Budget Rent A Car in Amsterdam, North Holland - Budget is an awful company

1.2
Details
Budget is an awful company. I hired a car with existing damage, I reported it to the Budget staff and they did not record it saying that any damage less that 2cm was fine. Sure enough when I returned the car they tried to charge me for that existing damage. You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair. The company has awful customer service. Do not use this company. I am now out of pocket for pre-existing damage to a car I rented from them. They admitted on Twitter that I had done everything to raise the existing damage with them before leaving the lot.
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Review
#1670757 Review #1670757 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental

Budget Rent A Car - Charge $50 for cancelling due to family illness! Crooks!

Went online to reserve a car had to cancelled within 10 minutes later, due to illness and was charged $50.00! these people are crooks Im turning them into the attorney general Ashley Moody. They should be a shame of themselves ripping off Senior citizens or anybody period!
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Review
#1668769 Review #1668769 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
Budget- 310 riverside Ave Lyndhurst NJ. Scammers stay away from this place and budget. I reserved online 2 month in advance for 3 week rental of an elite SUV to go to CA round trip. I show up that morning & all they had was Toyota Sienna and pathfinder. To make long...
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Review
#1666537 Review #1666537 is a subjective opinion of poster.
Cons
  • False claims of damage to the rental
Reason of review
Scammers telling me the rented car damaged two month after returning it. Car returned spotless
Loss
$2040
Preferred solution
Investigate 310 Lyndhurst NJ office
Tags
  • rental car scams
  • Budget Customer Service

Budget Rent A Car in Assonet, Massachusetts - Budget Las Vegas

1.0
Details
Very upset at the way we were treated in Las Vegas when we picked up a rental car for our vacation. Agent was astonishingly rude, gave us a terrible vehicle with a bad smell and poor brakes, and when we went back inside and questioned it, that same agent told us it was that or nothing. We requested some sort of compensation and it was embarrassingly little, considering the stress we went through using this vehicle for three weeks. Budget is a terrible company. DO NOT RENT FROM THEM! Anyone else is better. Sad to have to write this.
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Review
#1665100 Review #1665100 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
We requested a refund of half what we paid. All we got from speaking with 7 different people were apologies. Words are useless.
1.8
Details
We recently rented a vehicle from Budget Car Rentals. When we picked up the vehicle at the airport there was a small crack in the windshield. When the initial check was done, the crack was not noted. We noticed it as we were getting into the vehicle to leave. We...
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Review
#1661842 Review #1661842 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Being deceived
  • Being taken advantage of as a tourist
  • Customer service
Reason of review
Access/ activation issues
Loss
$700
Preferred solution
Full refund
Tags
  • DECEITFUL BILLING PRACTICES
  • Budget Car Rentals
1.0
Details
My husband and son made plans to vacate to Costa Rica for a graduation gift. We booked our flights thru United they were great, we booked our room thru Expedia they were great. We also used Expedia to find a rental car company because we’d get a discount for grouping...
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Review
#1661830 Review #1661830 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Charges being 3 times what was quoted
Reason of review
Pricing issue
Loss
$300
Preferred solution
Price reduction
Tags
  • DECEITFUL BILLING PRACTICES