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I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # 7129601571365, Confirmation# 15917485US3. As you see I booked a standard size SUV but when we reached to budget car rental they said they don't have any SUV but just standard sedan.

So I had no choice but to take one sedan. The attendant was an absolute shame and had no concern for customer. I was advised to call next morning to see if they have any SUV available.

I called many times to facility and to the manager directly but no one responded to my call. They did not refund any money so I ended up paying 3 times more than average price.

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Rude customer service rep, Unethical business practice.

Company wrote 0 private or public responses to the review from Feb 16, 2016.
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