I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # 7129601571365, Confirmation# 15917485US3.As you see I booked a standard size SUV but when we reached to budget car rental they said they don't have any SUV but just standard sedan.
So I had no choice but to take one sedan. The attendant was an absolute shame and had no concern for customer. I was advised to call next morning to see if they have any SUV available.
I called many times to facility and to the manager directly but no one responded to my call.They did not refund any money so I ended up paying 3 times more than average price.
More Review Details
|Discounts and Special Offers|
|Diversity of Products or Services|
What I liked
What I disliked
- Rude customer service rep
- Unethical business practice
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Budget Car Rental
- Review category
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