Budget Rent A Car - Cheat, fraud. uncivilized

83 of 277 Budget Rent A Car reviews

I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # 7129601571365, Confirmation# 15917485US3.As you see I booked a standard size SUV but when we reached to budget car rental they said they don't have any SUV but just standard sedan.

So I had no choice but to take one sedan. The attendant was an absolute shame and had no concern for customer. I was advised to call next morning to see if they have any SUV available.

I called many times to facility and to the manager directly but no one responded to my call.They did not refund any money so I ended up paying 3 times more than average price.

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  • What I liked
      No items
  • What I disliked
    • Rude customer service rep
    • Unethical business practice

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$200
Product or service
Budget Car Rental
Review category
Rentals
review #791364 by

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