Burlington, Massachusetts
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I made a car rental reservation with following details: Budget Standard SUV Chicago (MDW) Reservation dates Sep 4, 2015 - Sep 9, 2015 Itinerary # 7129601571365, Confirmation# 15917485US3.As you see I booked a standard size SUV but when we reached to budget car rental they said they don't have any SUV but just standard sedan.

Related: Budget Rent A Car - Overgharged by 800. 00

So I had no choice but to take one sedan. The attendant was an absolute shame and had no concern for customer. I was advised to call next morning to see if they have any SUV available.

I called many times to facility and to the manager directly but no one responded to my call.They did not refund any money so I ended up paying 3 times more than average price.

Review about: Budget Car Rental.

I didn't like: Rude customer service rep, Unethical business practice.

Review #791364 is a subjective opinion of a user.

1.4
Reliability
Discounts and Special Offers
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Diversity of Products or Services
Customer service
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Reason of Review / Monetary Loss Poor customer service / $200
Preferred solution Full refund

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