Fort Myers, Florida
Not resolved
1 comment

Brought car back in great condition and female agent looked it over - in and out- and said everything was fine. We get a charge on our credit card for $294.14 for cleaning fees for smoking.

I have called several numbers and no one has called me back to straighten this out. How can they get away with charging for this????? Perhaps this is how they make extra money?

Well, this, too, is a scam and I am very upset that no one will even get back to me. I don't plan on using Budget/Avis again in the future.

Reason of review: Problems with payment.

Preferred solution: Full refund.

Budget Rent A Car Cons: Being overcharged, Charged for something i did not do.

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Budget/Avis charged me 170.00 as cleaning fee and told I smoked inside the car but I never smoked. I don’t know what to do now.. the told me that they got picture of ashes...