Not resolved

We rented a car for a trip. When we went to get the car at the orlando airport, the car rental dates for my rental of $180 were wrong.

They had it for 5 days, i booked it for 10. We asked hiw much the added days were, and was told the rental would be $416, at which time we said no thank you. The Budget agent ran our credit card anyway, tying up $416.00 on the credit card. We are supposed to purchase our disney tickets tomorrow and cant because our money has still not been released on something we didnt do.

Credit one, had us fax the cancellation to them, which was the wrong information to get this money released. We waited another 5 days, still not released! Budget faxed something to our credit card company, we are still fighting to get this charge off our credit card. We waited 3 years fir this disney trip with our grandkids!

Budget was not authorised to run this charge and they did tying up this money and we couldn't rent a car anywhere else on this card.

I will never use Budget ever and will let everyone we know not to either! We are so upset!

Product or Service Mentioned: Budget Rent A Car Car Rental Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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