i had made a reservation with for my wife using her credit card and her info. They would not release the car to her and she had to pay for another rental even though her card and ID was used for the rental.
I was told by the agent on the phone that I would just need to call the customer service number to get reimbursed for the rental. When I called, they were going to charge me a no-show fee that is greater than the actual rental therefore not reimbursing me. So now I am stuck paying for 2 cars.
Never will deal with these scammers again. I gave them a good chunk of change over the years and this is how I get treated.
Product or Service Mentioned: Budget Rent A Car Car Rental Booking.
Reason of review: Poor customer service.
Monetary Loss: $125.
Preferred solution: Full refund.
Budget Rent A Car Pros: Price usually good.
Budget Rent A Car Cons: Ultra poor customer service.