Product: Budget Rent A Car Customer Care Clear all filters (18 of 18 reviews match)
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Budget Rent A Car - Dispute charges

1.0
Details
This company is a peice of *** i will never use budget again im stuck traveling and this is what i get for being a customer believe me i will make shur you have some reviews on how *** this business is and how people will be scrued over useing this car rental
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Review
#1707484 Review #1707484 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Cons
  • Failure to explain charges
Reason of review
Pricing issue
Loss
$597
Preferred solution
Full refund
Tags
  • Added fees
1.0
Details
Budget Rent A Car - Bar experiencie
Budget Rent A Car - Bar experiencie
Budget Rent A Car - Bar experiencie
I had a very bad experience by renting a car with Budget Car Rental on my last visit to the United States. On May 9th, I rented a car in Miami to travel to North Carolina along with my parents who both are 65 years old. It would be my sister's graduation on the 11th in...
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1 comment
ColossalTetra712
#1688025

I had a very pleasant experience on my last visit to the USA and one of the reasons why this was not pleasant was Budget. What happened - On May 9, I left the car in Miami, I made my trip with my family, everything normal until then, along with my parents who is 65 years old each and my sister.

It would be my brother's graduation on May 11th she lives in Raleigh Durham, so we drove from Miami and we were going to return the car in Raleigh Durham until then everything happy and nice, after returning the car we would go to graduation with the private car her. On 10/05 not to delay the graduation we decided to go to the Budegt store in Raleigh Durham to return the vehicle and the same was made the happy family, we returned the car we signed everything we took the receipt in the hour of departure the problems began. Like some confusing directional signs, we got lost inside the patio and ended up going to an exit that should only be for buses and not for cars, the windows were closed but at low speed. The gate was fired and a device that ripped the tires of my sister's private car, we are not questioning the procedure of lowering the gate, because we confused and missed the exit, but then trigger a device to tear the tires and harm us.

But until then it was not the biggest problem, we immediately got out of the car, my parents got scared by the noise and came two managers and kind little cared about us, just said you are wrong take your car away, at no time had any consideration, with my parents of old age just hit their mouths, did not offer a water, or even a solution, they called an airport security man, who was making fun of laughing and saying take your car out, call your insurance, you are wrong, if you wanted to hear if I was a tourist, or give an attention to my parents, or take to a room with sofa with a water. Just take your car out then you used the wrong exit. I may be wrong, because I confused with the exit, but could have lowered the gate, could have connected a cirene in no time I proposed some kind of threat leaves a wrong exit, but then trigger to tear the tires and say it was procedure , and worse not to give an assist to my parents, for me it was the end.

We had a graduation from my sister's college the next day after 5 years of struggling to achieve this, my parents had not seen her for 7 years and no time was offered anything or type take a car of ours goes on her graduation tomorrow the people solve it, just said take your car out, the two managers form heartless ruthless, not a water did not register anything or an incident report only harmed us, I summarize my parents went to the hospital went bad, I went with them and my Irma called an insurance winch, had to pay because it did not cover, because we were 20km from his house, had to call an uber to go on graduation and a cost of 152.00 USD for two new tires, and now I ask myself that posture of Budget to its clients is worthy of a posture of a company that aims at happiness and good moments with its clients, I offered some danger, for leaving in a wrong and badly signaled exit? I would like a positioning and posture a return, nor record of all this confusion was done, no assistance at all.

Review
#1537524 Review #1537524 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Poor customer service
2.1
Details
I left a pair of prescription sunglasses and a rental in Oakland California. They called left a message that they found my glasses and they sent an email. I quickly paid them over $26 to FedEx the sunglasses to me. It’s been nearly a month I have called about six times...
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1 comment
Anonymous
#1594855

You mean they stole the glasses YOU left in the car? Your fault...Should have checked the car for your stuff.

Review
#1395267 Review #1395267 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
1.0
Details
I had a very bad rental experience with Budget. The rep didn't disclose all the options I could have for fuel prepaid options. She just defaulted to full tank charge. I didn't know I could select partial tank when I checked out. And the reality was that I returned the...
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Review
#1346405 Review #1346405 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Poor customer service

Budget Rent A Car in Sarasota, Florida - Racist and disrespectful comments by Budget agents in Saraso

Budget Rent A Car - Racist and disrespectful comments by Budget agents in Saraso
Gentleman at the Sarasota counter was rude, implied, as I'm.Canadian it is time to go home. And when I ask him whether he feels Canadian are not welcome to USA he stated. ” I will not answer Sir ” and at the end stated I hope I never see you again. I felt being subject to insult and racial comments, extremely unhappy and upset. 4165693329
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Review
#1281628 Review #1281628 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Poor customer service
I rented a Budget Car at the St. Thomas VI airport. I had the unfortunate luck of having to be helped by Ms. Debbie. She has the personality of an alligator and acted as if waiting on me was an inconvenience versus her job. I guess living on an island robs a person of...
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Review
#1240324 Review #1240324 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Poor customer service

Budget Rent A Car in Las Vegas, Nevada - Anytime but nice

1.0
Details
Everyones expectations They do the opposite Rude argumentative belittling and they're even nice about it telling you that you can't do what you always do when you return car you need to go back to the counter. An hour and a half to rent a car 35 minutes to return it welcome to Vegas
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Review
#1223213 Review #1223213 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.6
Details
7923 West Broad Street, Richmond, Virginia.Multiple customers complaining at the same time. POOR CUSTOMER SERVICE. Team members mumbling disparaging comments about customers in their presence. Conflicting information from the different team members. Information that...
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Review
#1216098 Review #1216098 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Poor customer service
Preferred solution
My Solution is to go to a competitor but the employees at the location are likely too ignorant to care. May Enterprise'
2.8
Details
On 2/23/18, My husband and I went to pick up our prepaid reservation.The gentleman informed me that I can upgrade for $35. We agreed... he took my card for the deposit money and stated it wouldn’t go through. I called my credit card company to confirm my info, the...
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Review
#1209273 Review #1209273 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Problems with payment

Contact Budget Rent A Car Customer Service

Mailing Address:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
USA
Phone:
(800) 268-8991
All Budget Rent A Car Contacts

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Budget Rent A Car - Worst Experience i ever had

1.0
Details
I Have booked Convertible for 5days on long weekend. After I reach There office waited in line and after long wait my turn came and that lady behaves so unprofessional way and she told me they don;t have any convertible cars and she told me you booked from some third party website but i have booked from budget site. they neither gave me convertible nor any other vehicle . Neither she cooperate me nor she cancel the reservation she told me you need to call customer care to cancel your reservation. when i start asking here how can you confirm my booking without having enough cars. she told me i am off from the duty and i am helping you if you want to talk to my manager you can wait here till morning to meet him. That time it was night 2am. and i have already spent 4 hour there to get my car i have booked from more than 2 months. Then I called the customer service they also behave unprofessional and disconnected the line after 2 days again i called the customer care they are telling sir we can't cancel your reservation you need to visit that office where as i have already left that place and they were not cancelling too after i raise my voice and told then they didn't cancel and asked me to call customer care then he agreed and told me your reservation cancelled . I have suffered a lot to find another car on last moment and got a car from other providers and that car was also not in good condition but i don't have any other options . never ever book any car from budget. i want to sue this service provider.
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Review
#1097802 Review #1097802 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Cons
  • Deceiving sly untrustworthy
  • Being lied to and cheated
  • Worst experience i ever had
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Rental Car Complaint