Product: Budget Rent A Car Customer Care Clear all filters (0 of 14 reviews match)
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I had a very bad rental experience with Budget. The rep didn't disclose all the options I could have for fuel prepaid options. She just defaulted to full tank charge. I didn't know I could select partial tank when I checked out. And the reality was that I returned the...
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1.0
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Budget Rent A Car Customer Care
#1346405
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Budget Rent A Car - Racist and disrespectful comments by Budget agents in Saraso

Budget Rent A Car - Racist and disrespectful comments by Budget agents in Saraso
Gentleman at the Sarasota counter was rude, implied, as I'm.Canadian it is time to go home. And when I ask him whether he feels Canadian are not welcome to USA he stated. ” I will not answer Sir ” and at the end stated I hope I never see you again. I felt being subject to insult and racial comments, extremely unhappy and upset. 4165693329
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Budget Rent A Car Customer Care
#1281628
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I rented a Budget Car at the St. Thomas VI airport. I had the unfortunate luck of having to be helped by Ms. Debbie. She has the personality of an alligator and acted as if waiting on me was an inconvenience versus her job. I guess living on an island robs a person of...
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Budget Rent A Car Customer Care
#1240324
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Budget Rent A Car - Anytime but nice

Everyones expectations They do the opposite Rude argumentative belittling and they're even nice about it telling you that you can't do what you always do when you return car you need to go back to the counter. An hour and a half to rent a car 35 minutes to return it welcome to Vegas
1.0
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Budget Rent A Car Customer Care
#1223213
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7923 West Broad Street, Richmond, Virginia.Multiple customers complaining at the same time. POOR CUSTOMER SERVICE. Team members mumbling disparaging comments about customers in their presence. Conflicting information from the different team members. Information that...
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1.6
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Budget Rent A Car Customer Care
#1216098
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On 2/23/18, My husband and I went to pick up our prepaid reservation.The gentleman informed me that I can upgrade for $35. We agreed... he took my card for the deposit money and stated it wouldn’t go through. I called my credit card company to confirm my info, the...
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2.8
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Budget Rent A Car Customer Care
#1209273
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I Have booked Convertible for 5days on long weekend.After I reach There office waited in line and after long wait my turn came and that lady behaves so unprofessional way and she told me they don;t have any convertible cars and she told me you booked from some third...
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1.0
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Budget Rent A Car Customer Care
I didn't like
  • Worst experience i ever had
  • Dishonesty of the company
  • Deceiving sly untrustworthy
#1097802
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Budget Rent A Car - Frustrated!

I rented a car from budget in Hilo,HI. I gorgot my disability placard and i have been calling for the past 2 days. No one answers the phone! I live on the main isla Oahu so mailing it to me should be ok. BUT i can't get anyone to answer. I just live on the main island so mailing it should be ok. If i can only get someone to answer. Never again will i rent from budget!
1.0
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Budget Rent A Car Customer Care
#1097013
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Budget Rent A Car - Inadequate counter service.

Over 33 customers in line waiting to rent reserved cars and only 1 counter representative. Worst customer focus, in any industry, I have ever received. No plan to ever use Budget again. Don't know how they stay in business.
1.0
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Budget Rent A Car Customer Care
#1063524
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Budget Rent A Car - Customer service

I have been to Budget at MIA two weekends in a row. And it has been the same problem. These agents consistently keep peole waiting in a ridiculous line. They have people at the counter for up to 30 minutes! As a result, the line stays long, and you have to wait at least an hour. This is ridiculous.
1.0
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Budget Rent A Car Customer Care
#1049737
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