Product: Budget Rent A Car Customer Care Clear all filters (8 of 8 reviews match)
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7923 West Broad Street, Richmond, Virginia.Multiple customers complaining at the same time. POOR CUSTOMER SERVICE. Team members mumbling disparaging comments about customers in their presence. Conflicting information from the different team members. Information that...
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1.6
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Budget Rent A Car Customer Care
#1216098
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I Have booked Convertible for 5days on long weekend.After I reach There office waited in line and after long wait my turn came and that lady behaves so unprofessional way and she told me they don;t have any convertible cars and she told me you booked from some third...
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1.0
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Budget Rent A Car Customer Care
I didn't like
  • Worst experience i ever had
  • Deceiving sly untrustworthy
  • Dishonesty of the company
#1097802
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Budget Rent A Car - Frustrated!

I rented a car from budget in Hilo,HI. I gorgot my disability placard and i have been calling for the past 2 days. No one answers the phone! I live on the main isla Oahu so mailing it to me should be ok. BUT i can't get anyone to answer. I just live on the main island so mailing it should be ok. If i can only get someone to answer. Never again will i rent from budget!
1.0
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Budget Rent A Car Customer Care
#1097013
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Budget Rent A Car - Inadequate counter service.

Over 33 customers in line waiting to rent reserved cars and only 1 counter representative. Worst customer focus, in any industry, I have ever received. No plan to ever use Budget again. Don't know how they stay in business.
1.0
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Customer service
Product or Service Quality
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Budget Rent A Car Customer Care
#1063524
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Budget Rent A Car - Customer service

I have been to Budget at MIA two weekends in a row. And it has been the same problem. These agents consistently keep peole waiting in a ridiculous line. They have people at the counter for up to 30 minutes! As a result, the line stays long, and you have to wait at least an hour. This is ridiculous.
1.0
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Budget Rent A Car Customer Care
#1049737
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Ok so my first experience with budget will be my last.Before i even walked in to the,"John Wayne Airport" location there was a short man wearing a suit who looked at my friend and snatched a card board sign from next to my friend and proceeded to make racial comments...
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1.0
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Budget Rent A Car Customer Care
#946771
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I was visiting family from out of town and rented a car from a small Budget location in Southwest Miami, Fl.at the South Dade Shopping Center on April 21-24. I originally made an online reservation for a compact vehicle, but when I arrived, the person running the store...
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4.2
Palmetto Bay, Florida
Product
Budget Rent A Car Customer Care
I liked
  • Quality vehicle
  • Quality customer service and nice vehicle
I didn't like
  • Not many options to choose from
#852752
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I have been a customer of Budget for 30 years and almost always rent from them. On a recent trip I had the car exactly a day and an extra hour. I prepaid for the car and brought it back full as I always do. When I got my charge card bill, I thought they had charged me...
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LTCC
LTCC

Come on now....in one breath you say you are a rule player....but in this case you thought the rules did not apply to you becuase it was only 1 hour or 45 mins (dont think you...

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Budget Rent A Car Customer Care
#448779
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