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I lost the keys to my car and it could not be towed because the wheels were turned and it was in a parking structure. The tow guy said he was told we had to find a way to make a key and pay for it.

I spent hours talking to both roadside assistance and the counter. The story was the same- we had to make a key and pay for it. Impossible right? We don't own the car/ no guidance, no procedure, no help.

We were abandoned in a parking garage with nowhere to turn. Even my own AAA was unable to help and thought Budget was crazy to not get involved here and help us. Because the tow guy was able to open the car, we were prepared to abandon the car and let them figure it out when someone called who found the keys. Head of roadside was horrible.

Manager at the counter never did call back. Overall horrible experience!

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Poor customer service.

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Anonymous
#1310093

hahaha