Our family of 6 met in Minnesota for a family members memorial service. Some had been up since 6 am and it was now 6 pm.
We rented a car that seated 7 and got half an hour down the road when tire pressure went from 44 to 21. We decided to turn around as we didn't feel the car would be safe for our 3 hour drive in 23 degree weather. Customer service tried putting us in a smaller car, which was unacceptable as we were already tight. We had to pay for an upgrade and did not get out of there until 8:45.
Will NEVER use them again.
My husband is a pilot and we travel A LOT. Worst customer service ever.
Product or Service Mentioned: Budget Rent A Car Car Rental.
Reason of review: Bad quality.