Product: Budget Rent A Car Car Rental Clear all filters (329 of 329 reviews match)
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1.0
Details
I rented a car out of Fairless Hills, PA. This rental was for work related meetings in PA and NJ, and was needed for three days. After driving over 800 miles and returning it to the Lodi, NJ site, I was informed by the representative there that I was lucky I didn't get...
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#1711408 Review #1711408 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Safety - not inspected vehicle or registered
  • Bait and switch deceptive
Reason of review
Safety
Loss
$269
Preferred solution
Full refund
1.0
Details
I booked online a small car (fiat 500) for 79.38 euro. When I arrived in Italy, at the counter the worker insisted on upgrading my booking. "Only with 8 euros you'll have a Fiat 500 Convertible"- he repeatedly said. After a while I was changing my mind, hence 8 euro is...
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#1707653 Review #1707653 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Pros
  • No pros
Cons
  • Employer at the office is cheating costumers
Reason of review
Poor customer service
Loss
$170
Preferred solution
Price reduction

Budget Rent A Car - Do Not Opt for Budget

1.0
Details
Over charged !! I had a very bitter experience with budget recently. I had called customer service for an extension of the existing reservation, the customer service rep confirmed a price and locked the extension. I never received an email for extension, but, finally ended up being over charged by double the amount of what was agreed. Felt deceived, and called customer service to understand what is going on. They had no proper explanation, after a few sorry's just hung up on me. This organization has several process gaps, and no process to dispute a billing transaction - stay away if you have a choice!!
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#1704143 Review #1704143 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Deceptive practices
  • Bad customer service
  • Negligent customer service
Reason of review
Pricing issue
Loss
$450
Preferred solution
Price reduction
Tags
  • Do Not Honor Priceline Quotes

Budget Rent A Car - Worst experience EVER!

1.0
Details
Waiting in line for over TWO HOURS and nowhere near the counter when they said they were out of cars. Paid 3 weeks in advance!
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#1694702 Review #1694702 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Customer services
  • Cust service
Reason of review
Poor customer service
Loss
$338
Preferred solution
Full refund

Budget Rent A Car - Poor service

1.0
Details
I prepaid for a rental through Budget at the abq intl airport. When i arrived at the counter an addtl 100 was required. I had to car to get refund. So do this as ftc had a case against them already. Cile with AG OF STATE, BBB, and FTC. They held my money for 3 days and I did not get a vehicle.
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Review
#1687305 Review #1687305 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Pros
  • Price
Cons
  • Deceiving sly untrustworthy
  • Bait and switch deceptive

Budget Rent A Car - Canceled Reservation

1.0
Details
I have canceled this. After reviewing your policies and procedures, your customer service does not know your rules and regulations. My son was not able to be added as an extra driver due to being 21, BUT I read your policies and procedures for someone under the age of 25 and over the age of 70, We were NOT renting from you EVER. I will make sure that I place this review on Facebook, I will be spreading the news about your customer service. I will make sure anyone I know will not use your rental company.
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#1674150 Review #1674150 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Customer service knows nothing
Reason of review
Poor customer service
Preferred solution
pay for my rental at enterprise and hope my son was not late to dialysis

Budget Rent A Car in Amsterdam, North Holland - Budget is an awful company

1.2
Details
Budget is an awful company. I hired a car with existing damage, I reported it to the Budget staff and they did not record it saying that any damage less that 2cm was fine. Sure enough when I returned the car they tried to charge me for that existing damage. You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair. The company has awful customer service. Do not use this company. I am now out of pocket for pre-existing damage to a car I rented from them. They admitted on Twitter that I had done everything to raise the existing damage with them before leaving the lot.
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#1670757 Review #1670757 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
1.8
Details
We recently rented a vehicle from Budget Car Rentals. When we picked up the vehicle at the airport there was a small crack in the windshield. When the initial check was done, the crack was not noted. We noticed it as we were getting into the vehicle to leave. We...
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#1661842 Review #1661842 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Being deceived
  • Being taken advantage of as a tourist
  • Customer service
Reason of review
Access/ activation issues
Loss
$700
Preferred solution
Full refund
Tags
  • DECEITFUL BILLING PRACTICES
  • Budget Car Rentals
1.0
Details
My husband and son made plans to vacate to Costa Rica for a graduation gift. We booked our flights thru United they were great, we booked our room thru Expedia they were great. We also used Expedia to find a rental car company because we’d get a discount for grouping...
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#1661830 Review #1661830 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Charges being 3 times what was quoted
Reason of review
Pricing issue
Loss
$300
Preferred solution
Price reduction
Tags
  • DECEITFUL BILLING PRACTICES

Contact Budget Rent A Car Customer Service

Mailing Address:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
USA
Phone:
(800) 268-8991
All Budget Rent A Car Contacts

Budget Rent A Car Reviews

  1. 191 reviews
  2. 62 reviews
  3. 20 reviews
  4. 7 reviews
  5. 4 reviews
Budget Rent A Car reviews
1.3
Details
I had reserved a convertible from a Las Vegas center a week before I got there. I show up at the time I said I would and there is no convertible and they couldn’t get one. Then after waiting there a hour they put me in a RAV4. Not the car I wanted but I took it cause I...
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Review
#1659439 Review #1659439 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Reason of review
Bad quality