I am a US Govt traveler. Budget at Seatac Washington state asked if I would accept an upgraded car (2011 Mustang) for the compact price, as they were low on compacts and had a "glut" of Mustangs.
Naturally I said yes. My bust was that I didn't check the price they gave me against what I was allowed by the Govt. Travel flagged my claim as an overcharge. I called Budget to complain and all they would refund of the $209 overcharge wsa $75.
I will not rent from Budget again, neither will anyone in my office. I also have to pay the govt the difference.
The mustang was a terrible car to drive. The road noise that came right up into the cabin was so bad I had to wear hearing protection.
Product or Service Mentioned: Budget Rent A Car Car Rental.