Plover, Wisconsin
Not resolved
1 comment

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it was 4 below zero. I called Budget, to ask if they wanted me to change the tire, or keep driving on it. The representative told me to do nothing and that they would bring a new car. I had to wait 5 hours for them to bring a new vehicle, greatly delaying our plans.

A month and a half later, I received a notice that they were going to charge me an additional $281.60 for roadside assistance. I at no time requested or needed roadside assistance. I could have easily changed the tire or kept driving and stop frequently to fill it.

I tried to call customer service to dispute the charges, but was told that department does not take phone calls and I had to e-mail them. Two days later Charles Harrington e-mailed me that they were going to charge me the full $281.60 since I “needed” it, even though I did not request it.

I escalated it to James Tucker in the Executive Office of Budget. He said the most he could do is charge me half, claiming I could have refused to listen to Budget’s instructions that they were going to switch out the car.

Then I asked for a receipt, so I could submit it to my insurance, which covers roadside assistance. Over a week and a half, I asked daily, and each time I received a receipt (from Charles Harrington, Blandine Germain & Craig Devin) it either was for the incorrect amount or did not list roadside assistance at all. I called James Tucker to complain, and asked if I could speak to his supervisor. He told me that there was not one higher than him in Budget, and refused to allow me to speak to anyone else. When I finally posted a complaint on the Budget Facebook I got the receipt.

Even though Budget is often cheaper, I’m going back to Enterprise ( Their customer service is excellent, and they end up being less expensive in the long run, since they don’t surprise their customers with unsubstantiated charges.

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $141.

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any chance we can figure out James Tucker's supervisors name? I am struggling with a unique claim and am getting ZERO help from anyone at Budget