Not resolved
1.0
Details
0 comments

I rented a small SUV from Budget Car Rental between 1/24/2018 and 1/31/2018 at the LAX airport. The total charges were prepaid in full when the reservation was made online.

I picked up the car and returned it promptly during the designated rental period. Two weeks later, I noticed that there was an additional charge of $20.75 on my credit card by Budget Car Rental. It appears that the charge was for road tolls which I did not use. I did not even open the toll transponder trying to activate it.

Besides, only some of the car pool lanes in the Los Angeles have tolls. I called them to question about that. They said it was a dollar something charges with a nineteen dollars plus fee. They wanted me to call the toll company myself to dispute the charges.

This is ridiculous because I don’t own the transponder, Budget Car Rental does. This is very unethical and I would not do any business with this company again, ever.

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: Unauthorized additional charges.

Monetary Loss: $21.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Budget Rent A Car Reviews

  1. 195 reviews
  2. 62 reviews
  3. 20 reviews
  4. 8 reviews
  5. 5 reviews
Budget Rent A Car reviews