Not resolved

I made a reservation online with the Budget car rental agency that is recommended on the AARP website. Reservation was made a week in advance.

Unforseen events caused us to cancel the reservation 3 days before pick-up. Agent said we would be charged a $50.00 cancellation fee. The actual rental cost was for $49.00 I did not see any indication of this fee on this policy until the reservation was confirmed and could not be cancelled. I will never rent from Budget car rental.

If the rental was cancelled 24 hours before pick-up the cancellation rate is $150.00. The agency said the policy is there on the website. I did not see the warning.

Has anyone else had this problem? Thanks

Product or Service Mentioned: Budget Rent A Car Car Rental.

Reason of review: over charge.

Monetary Loss: $50.

Preferred solution: Full refund.

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