I have been a Budget Fastbreak member for 8 years. I recently rented a car for business at Budget Utah in SLC APO.
Upon returning the car I filled it up at a gas station very near the airport. It was less than 5 minutes from the station to the car return and I passed no other gas stations on the way.
A week later I get a bill from Budget for $25.06 as a fuel surcharge. They claimed the car took 2 gallons of fuel that evening when they did a fuel audit.
They admitted there is no way to avoid this as some fuel is burned driving to the drop off and gas pumps do not top off the tank.
Complaints to Budget Utah and Budget HQ only got me a reduction, but no refund. I will never rent from Budget again.
Product or Service Mentioned: Budget Rent A Car Car Rental.