Not resolved

Prepaid rental through Priceline. Was offered a Ford Taurus instead of vehicle rented, Ok no issue as I have used Enterprise exclusively for years and occasionaly get upgraded when my vehicle was not available.

WAS NOT informed that this was a CHARGED Upgrade. After seeing the bill I spoke with customer non-service and they clearly informed me this was a charged upgrade. Amazingly After The Fact they will clearly inform you but not before. Was originally offered 25% off the upgrade I took my volume UP and was offered 50% off the upgrade.

Seriously, if there is a class action against them for this please put my name in the hat.

Enterprise from now on and Budget can truly kiss my ...... Mark

Product or Service Mentioned: Priceline Car Rental Booking.

Reason of review: Pricing issue.

Monetary Loss: $188.

Preferred solution: Full refund.

Budget Rent A Car Cons: Bait and switch.

  • Bait Switch Tactics
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