Budget Rent A Car
Reviews and Complaints
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Verified ReviewerSee below
My problem has not been resolved
- I could never get through to talk with them
- 800 number usually went to a call center in india
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Do not ever use Budget
Confirmation of future rental
Dead battery
User's recommendation: Run!
Rates
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Verified ReviewerBooking reference E35656****
This company is understaffed, under equipped and under trained. I was never quoted a change fee of 300 dollars on a weekly rental then charged 378 dollars more that the original quote.
User's recommendation: Go elsewhere
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Verified Reviewer | Appomattox River, VirginiaReturn extended rental car less than 2 weeks early
My 2 sisters were in a head-on collision and were hospitalized in Lynchburg General on 8/24. My one sister was discharged on 9/5 and returned home to Utah.
My other sister needs to go to acute care for PT, so it will be about 2+ weeks more in VA. So, I didnt need to have another van since there is only the 2 of us now.
I would like to know what happened to the damaged van MVA9962**** that is now in Newport News.
It should not be repaired since it should be examined for defective parts like cruise control, steering, etc. There may be a lawsuit associated with this accident and van may be evidence.
Please let me know what is happening and what is going on with the original van.
Preferred solution: Knowledge that the damaged van will be examined for defects in the cruise control, steering, etc. We believe there will be a lawsuit over this.
Some information about the money is taken from my account
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Cabos, Baja California SurBudget Rental Car ar Cabo San Lucas Airport (SJD)
Preferred solution: Full refund
User's recommendation: DONT RENT A CAR FROM BUDGET AT CABO AIRPORT
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Verified Reviewer | Waynesboro, VirginiaReturn extended rental car less than 2 weeks early
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Capon, West VirginiaThis company is lawless
On a business trip; First time in Arkansaw; Rented a Budget Car. Budget is in the business of car rental in Arkansaw.
They know catalytic converter theft is rampant in Arkansaw. They don't alert you. They simply rent. Then when your ready to go to work from your Hotel, you can't.
You notify them of booming car noise and safety factor driving to work. THEN, they tell you, Oh, it's sounds like it's the catalytic converter. It may have been stolen. Now you're scramming to figure out how to get to your work location and deal with making calls, being available for tow driver, uber ride back to airport budget counter, getting a replacement car.
What a mess! Next, you get a letter from Nora Henry telling you she's charging your credit card on file to cover converter theft. She offers no apology for your inconvenience, but says btw your responsible for the tow too. I call the General 800# for budget stated on the letter.
Customer Service says "Yep, I get a lot of those". Apparently, Nora Henry sends many letters to customers with the same issue. Budget does not notify customers at time of rental of this ongoing problem, and they offer no security provisions or add'l insurance to cover this type of incident should it occur. They just figure you can poke out a grand or so with no problem in a tough economy and they have your card on file to just stick it to you.
Talk about insult to injury. Budget could this be their business motto?
Preferred solution: I would like not to be charged for a theft I had no knowledge about and could not prevent, and for the towing of disabled car. Theft occurred while car was parked in hotel lot. I would like a letter from Budget apologizing and dismissing all charges.
User's recommendation: RENTERS CAVEAT - CAREFUL WHEN RENTING FROM BUDGET.
Worst Costumer service
User's recommendation: Close the *** locations if you cannot give good service
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Verified Reviewer | Carolina, Puerto RicoFelt intimidated/harassed by Budget employee.
Re.: Booking through COSTCO Travel: #C40338****. Budget confirmation number: 1203****US6.
Pick-up: July 07, 2022 -1:00 pm; Drop-off: July 11, 2022 -12:00 PM. Miami International Airport office.
I have rented from Budget for many years. I have always presented (at the check-in counter) evidence of my insurance coverage. Never had a problem.
In relation with the rental of reference, I had with me a "Certificate of Liability Insurance" issued by Universal Insurance Co., an outstanding insurance carrier based in the US Commonwealth of Puerto Rico. BI per person & PD per accident: $100k; BI per accident: $300k.
The employee at the counter would not accept the Certificate. He emphatically tried to force into getting Budget's insurance. He even handed me an internal memo that supposedly stated that insurance issued by a company outside US would not be accepted.
Well, in the first place, PR is part of USA. Secondly, the test had no relation with this issue. He apparently thought that I would not understand written legal-like English (I have a masters degree in structural engineering from the University of Illinois; most probably he does not have even a bachelors.). When I was about to leave the counter and move to another rental company he said that he was going to check with his supervisor.
Then and only then was my Certificate accepted.
By the way, the assigned car was so dirty that I had to request another unit.
Emiliano H. Ruiz
787-380-****
ruizemilianoh@***.com
- Ignorant employee at miami airport counter
Preferred solution: Let the company propose a solution
User's recommendation: If your insurance company is based in PR, do not rent from Budget.
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Verified Reviewer | Souderton, PennsylvaniaScammers
- Planned to rip good people off
- False charges 3 months later
Preferred solution: Full refund
User's recommendation: DO NOT USE !!!!! if you do keep an eye on ALL incoming charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, Florida*** cars!
- Will put you in a death trap they don t inspect their cars fully
- Cust service
Preferred solution: Full refund
User's recommendation: AVOID!!! Especially 10246 Atlantic BLVD, Jax FL 32211
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Keep better track of your things moron.