Budget Rent A Car
Reviews and Complaints
Budget Rental Fails on Every Count
Refuel Scam, After return charges on credit card
I want to share my Budget Fuel Scam story – and post as many places as I can on the web. I rented a car in Orlando and pre-paid.
We had to wait 45 mins in line, with only one CSR processing waiting patrons. We would have moved to another line, but we pre-paid for our car. When we got our paperwork completed, and went to pick up our car – there was no car. Had to get back in line, and they had to "upgrade" us to the largest, premium, ugly car for just 2 people.
We drove to Disney World and to Lakeland, but had double the gas use due to the larger car. Still, we used a 1/2 tank, which we filled up for $37. We returned the car full to the Orlando airport. The Budget attendant took our gas receipt, acknowledged the car was full on gas, and told us we were paid in full, and could go.
Today, I get a bill for $133.47 in the mail, stating that the car was not full. I called the Customer Service Department and was treated horribly, and told to submit my ORIGINAL receipt, which the Budget attendant took! I spoke with a supervisor who was even less caring. I finally reached "Katy" in the Budget Accounting department who offered for me to fax a copy of my on-line Capital One Bank statement for the transaction, and she would process.
I have rented from Budget for years, but NEVER, EVER again. I was told this might have happened in error because when the car goes from the return area to the fueling area, the "fueling people" make the decision on if the car is refueled or not. Really, seriously – where is the consumer's rights, protection and ability to respond to this? Also, if I returned the car with no dents, but the Budget car washer finds a major dent, or cracked wind shield when the are washing it, and I am to be charged?
The idea of adding charges AFTER the car is returned, and someone needs to expose Avis and Budget for this practice. It is my mission now, so others do not have to go through what I went through today.
Left me stranded at airport
Budget applied fuel surcharge even though I filled car before return.
I have been a Budget Fastbreak member for 8 years. I recently rented a car for business at Budget Utah in SLC APO.
Upon returning the car I filled it up at a gas station very near the airport. It was less than 5 minutes from the station to the car return and I passed no other gas stations on the way.
A week later I get a bill from Budget for $25.06 as a fuel surcharge. They claimed the car took 2 gallons of fuel that evening when they did a fuel audit.
They admitted there is no way to avoid this as some fuel is burned driving to the drop off and gas pumps do not top off the tank.
Complaints to Budget Utah and Budget HQ only got me a reduction, but no refund. I will never rent from Budget again.
Refusal to honour website price quotes
Budget Las Vegas Airport location
Bad customer service
I reserved a car for one price and ended up having to pay $350 more!
Budget Rent a Car- never again
The insurance company Budget uses (in my case at least) is HSR (Health Special Risks, Inc) in Texas and they rejected my claim. What did I expect?
Anything to do with Budget Car Rentals is suspect in my opinion. STAY AWAY from Budget/Avis and don\'t waste your money on their worthless insurance.
I have received an insurance claim form from the insurer used by Budget (HSR) and a cover letter from Budget asking that I fill out the claim and mail it to HSR.
I have done this, and made a claim for the camera and GPS which were stolen from the car.
I will update this review when I hear back form HSR with a determination, which I hope comes in the form of a check for the stolen items.
If that be the case my dissatisfaction with Budget will be diminished, but they still have some explaining to do about the large discrepancy between the quote and the final charge. I will update this review when I have further news.
Budget cancun Do Not Rent!
DO NOT RENT FROM BUDGET!!!!
Budget overcharged me
Fraudulent hold on my debit card
Rent A Faulty Car
BUDGET ISRAEL SUCKS
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Same thing happened to me at Orlando international airport. they charged me $45. I only drove 120 miles
This happened to me too, but in fort myers! Its awful.
I returned the car in better condition than I received it. Gas tank was full!
And I get charged an additional $100. So upsetting
Budget had me paid full tank of gas where there were still half in the tank when I returned the car. They did not explain me this when I agreed to take the prepaid option.
Enterprise is no better. they charge alot for fuel/cracked windshield/dents everything.
i used to be an employee there we only put fuel in the cars if there not on *** if there alittle on F we'll just clean and send them back out.. but you do have the "trustworthy employees" who take the cars to the store/peel outs/races and stuff.. or they might have used your vehicle to shuttle other employees in from the yard to the airport before sending it back out.. and the guy at the gas pump probably only was able to fit a gallon or less into it..
t=Thats how they get you.. so you just paid $130.00 for not even a half gallon of gas...