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1.9
Details
Budget called late in the afternoon before our early morning move and told us we have no truck. The words were unable to fulfill the reservation, IN SPITE OF THE FACT I HAVE A CONFIRMATION AND HAVE BOOKED MOVERS. I then proceeded to sit on hold for over an hour ( I am...
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Review
#1554232 Review #1554232 is a subjective opinion of poster.
Service
Budget Rent A Car Truck Rental
1.6
Details
Budget Rent A Car - Fraudulent
Budget Rent A Car - Fraudulent
Budget Rent A Car - Fraudulent
I honestly don't know where to start the first time I rented with budget I went to desk to pick up reserved car but before I completed I Ask the representative if I could go see the car before I completed the reservation because I had other reservations with other...
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Review
#1539139 Review #1539139 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
1.0
Details
Budget Rent A Car - Bar experiencie
Budget Rent A Car - Bar experiencie
Budget Rent A Car - Bar experiencie
I had a very bad experience by renting a car with Budget Car Rental on my last visit to the United States. On May 9th, I rented a car in Miami to travel to North Carolina along with my parents who both are 65 years old. It would be my sister's graduation on the 11th in...
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1 comment
ColossalTetra712
#1688025

I had a very pleasant experience on my last visit to the USA and one of the reasons why this was not pleasant was Budget. What happened - On May 9, I left the car in Miami, I made my trip with my family, everything normal until then, along with my parents who is 65 years old each and my sister.

It would be my brother's graduation on May 11th she lives in Raleigh Durham, so we drove from Miami and we were going to return the car in Raleigh Durham until then everything happy and nice, after returning the car we would go to graduation with the private car her. On 10/05 not to delay the graduation we decided to go to the Budegt store in Raleigh Durham to return the vehicle and the same was made the happy family, we returned the car we signed everything we took the receipt in the hour of departure the problems began. Like some confusing directional signs, we got lost inside the patio and ended up going to an exit that should only be for buses and not for cars, the windows were closed but at low speed. The gate was fired and a device that ripped the tires of my sister's private car, we are not questioning the procedure of lowering the gate, because we confused and missed the exit, but then trigger a device to tear the tires and harm us.

But until then it was not the biggest problem, we immediately got out of the car, my parents got scared by the noise and came two managers and kind little cared about us, just said you are wrong take your car away, at no time had any consideration, with my parents of old age just hit their mouths, did not offer a water, or even a solution, they called an airport security man, who was making fun of laughing and saying take your car out, call your insurance, you are wrong, if you wanted to hear if I was a tourist, or give an attention to my parents, or take to a room with sofa with a water. Just take your car out then you used the wrong exit. I may be wrong, because I confused with the exit, but could have lowered the gate, could have connected a cirene in no time I proposed some kind of threat leaves a wrong exit, but then trigger to tear the tires and say it was procedure , and worse not to give an assist to my parents, for me it was the end.

We had a graduation from my sister's college the next day after 5 years of struggling to achieve this, my parents had not seen her for 7 years and no time was offered anything or type take a car of ours goes on her graduation tomorrow the people solve it, just said take your car out, the two managers form heartless ruthless, not a water did not register anything or an incident report only harmed us, I summarize my parents went to the hospital went bad, I went with them and my Irma called an insurance winch, had to pay because it did not cover, because we were 20km from his house, had to call an uber to go on graduation and a cost of 152.00 USD for two new tires, and now I ask myself that posture of Budget to its clients is worthy of a posture of a company that aims at happiness and good moments with its clients, I offered some danger, for leaving in a wrong and badly signaled exit? I would like a positioning and posture a return, nor record of all this confusion was done, no assistance at all.

Review
#1537524 Review #1537524 is a subjective opinion of poster.
Service
Budget Rent A Car Customer Care
Reason of review
Poor customer service

Budget Rent A Car - Charged for smoking in car, I don't smoke.

3.2
Details
I rented a car from Budget in Chico, CA for a one way rental to the Oakland Airport. I had the car overnight only and drove it only to the airport. I was charged a $275 fee for smoking in the car. I am 69 years old and have not smoked in over 50 years. The Budget manager who I rented the car from, and we inspected the car together, agrees with me and has written Budget and myself a letter stating that there was no smell of smoke at the time of rental. Budget will not reimburse me the $275 saying I left the car dirty and smelling of smoke. Not Satisfied
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Review
#1524059 Review #1524059 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Cons
  • Poor customer service
  • Being cheated
Reason of review
Poor customer service
Loss
$275
Preferred solution
Full refund
Tags
  • Fraudulent Billing
1.0
Details
I rented a car on 08 April and Luis Torres was the authorized driver, that's why original reservation is under his name 05291906US4 ... car was towing by police in Georgia... I'm trying to return the car but nobody helps me... I understand that is my responsibility but...
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Review
#1520918 Review #1520918 is a subjective opinion of poster.
Cons
  • Customer services
Reason of review
Poor customer service
Preferred solution
Go a get the car.

Budget Rent A Car - Do not use them!

Oh my! Stay away from this rental counter and company at XNA. Horrible. Overcharged me and now I have to fight to get $40 from them. It is insane. No receipt until I emailed them daily for 9 days straight and then the receipt is not itemized. There are far better choices.
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Review
#1518826 Review #1518826 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$40
Preferred solution
Full refund

Budget Rent A Car - Accident 4 hour wait

1.6
Details
Budget Rent A Car - Accident 4 hour wait
Was in a accident where the car in front of us threw up a part and hit our windshield. First budget wanted us to drive a unsafe vechile then would not send another car till we had a police report number which can't be issued had to have the agent talk to a state trooper and then was told 3 hours to wait for another vehicle.
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Review
#1515306 Review #1515306 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
my wife had reserved a car for a 4 day trip to las vegas and was quoted roughly $360.00 for the rental. when we picked the car up the counter person who didn't speak English any better than a 4 year old, was directing me to click hear and sign hear then click hear and...
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1 comment
Anonymous
#1681319

"didn't speak English" I reckon both of you are in the same boat. Your poorly constructed, run on sentence that's full of misspellings says a lot about you.

This person was struggling with a second language, what's your excuse for this nonsense you posted? It's "Here" not "hear." Oh, and by the way, sentences start with capital letters.

If your style of writing is any indication of your intelligence, I'm guessing you didn't understand what you were agreeing to. In other words, this is your fault.

Review
#1495091 Review #1495091 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental
Reason of review
Pricing issue
Loss
$113
Preferred solution
Price reduction

Budget Rent A Car - Deceiving practice

1.0
Details
We were at the Norfolk airport budget - we told the lady we don’t need gps, or insurance and gas - we have our insurance that will cover everything. She never asked about roadside assistance - then she made us sign on the screen. Well turned out I am now charged $39.06 for roadside assistance which were never disclosed and we never requested. What a very deceitful way to get money from customers - shame on you Budget.
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Review
#1492149 Review #1492149 is a subjective opinion of poster.
I reserved a car with Travelocity, which I often have, and has always been great. I will always use them. HOWEVER, my last reservation with a car from Budget was TERRIBLE. I feel I was tricked into coverage I did not want. "Just keep clicking the box at the bottom to...
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1 comment
Anonymous
#1662265

this exact same thing just happened to me except they hit me for $112.64

Review
#1491782 Review #1491782 is a subjective opinion of poster.
Service
Budget Rent A Car Car Rental