Latest review first
In December, we prepaid $1054 for a car for our vacation in June. When we turned the car in, the actual cost was only $585. They will not refund even one penny! They said the terms are no refund for prepayment. But I trusted them to give me an accurate price, not one...Read more
I didn't like
- Dishonesty of the company
- Being deceived
- Being overcharged
Rented at orlando international airport and told man at desk I didnt need any extra insurance and only wanted to pre-pay fuel. After a bit of a wait got told were to find car on returning car received a bill for $189 as I had to navigate the airport with 2 cases and...Read more
I had a very bad rental experience with Budget. The rep didn't disclose all the options I could have for fuel prepaid options. She just defaulted to full tank charge. I didn't know I could select partial tank when I checked out. And the reality was that I returned the...Read more
After 14 hours of delay of the plaine, we arrived to Budget rental company for a car. We were given the key to the vehicle which had a sticker that the car was inspected. We had family of 6 which included two little kids and 4 adults. On the way to the hotel the car...Read more
I didn't like
- Customer service
During my travel road conditions were bad and an object broke rear window..I drove back 97 miles to budget to pick up replacement vehicle..budget ended up towing vehicle to repair shop instead of just driving it in..I would have driven a few extra miles to drop off...Read more
Budget Rent A Car - Horrible
We have to keep jumping our car and they want bring us another one. They want us to ride 2 hours in a tow truck and then us drive 2 hours back.
Budget Rent A Car - Not just one screw up
Bad car in May and got a $100 certificate for our trouble. This time I elected to pay at pick up so I could use the coupon since you can't use it paying online. Was told both at time of pickup and when I called their 800 # that I had paid on line so too bad, can't use coupon. I will NEVER use them again.
For 3 years I planned a trip of my dreams to celebrate both my 40th birthday and our 20th wedding anniversary. Six months before we were scheduled to leave I finished making the reservations and paid for everything. It was at this time I made and PAID for a rental car...Read more
East Boston, Massachusetts
Booked a 7 passenger minivan for a trip to St. Thomas 6 months in advance to our travel. Arrived at the airport in St. Thomas went to the budget counter and were told there were no minivans available. We were never apprised of a shortage of vehicles and received a text...Read more
Charlotte Amalie, St. Thomas
We arrived at Budget Rental at the Denver Airport. There were people and luggage everywhere outside and inside the store it looked like a line of people waiting to be evacuated from a disaster area. We waited for a hour before we were issued a car. Of course we didn’t...Read more
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