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Misleading info ! Charles' the customer sevice rep was so unprofessional and lost his temper when trying to tell him that we resevered on priceline at a lower rate. Proved to him with a confirmation # and he still proceeded to tell us we didnt. Our cars wernt ready...
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1.5
#1087483
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we made an open-ended car reservation for pick up at Denver International Airport on July 18th. About 3 hours before pick-up, we called Budget's Customer Service to cancel our reservation. The Agent looked up our reservations and she assured us we didn't have ot canel...
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#1085607
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I needed a car so I went to Budget on the recommendation of a friend. I made a reservation. The system asked for a credit card to "hold" the reservation. I gave one as I would at any hotel or other location. I decided five minutes later that I did not want to rent the...
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1.5
I didn't like
  • Budget sending email saying fee is 0 but not honouring
  • Budget charging me 50 to cancel 5 min after making
#1079834
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Budget Rent A Car - Picking up and returning

Budget Rent A Car
#1084785
4.7
Returned the car the way it was given to me and the man got upset with me and my husband and called the police on us
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Budget Rent A Car - Terrible Service received

Budget Rent A Car
#1081114
I used my credit card and reserved a full size vehicle however when i arrived i was informed that the size vehicle that i reserved was unavailable so your agent was nice enough to downgrade me despite me being on vacation with family members we were basically forced into a sardine can terrible terrible costumer service
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Budget Rent A Car - Fraud

Budget Rent A Car
#1064041
1.0
Rented a car at Budget. I am a smoker but do not smoke in my car or home. Visiting my granddaughtet even more reason NOT to smoke in car. Charged $250 for residual smell. I was told not to nor did I smoke IN THE car.
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Budget Rent A Car - NEVER AGAIN!

Budget Rent A Car
#1063867
1.2
I have rented a car from Budget once. NEVER AGAIN! I got the worst car I have ever rented - for 5 days - to the tune of over $400.00! Beware of hidden fees; high pressure to include their insurance - even the cheapest insurance (LDW) was $39.95 per day - for a car which, in my opinion was barely worth 40 bucks! I will never rent from Budget again, and I will never recommend that company to anyone!
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So last month when I was in Minnesota I rented a car from Budget. That was my first mistake. On July 1st I received a letter from them telling me that the car was filthy inside and they were going to charge me $150 for cleaning. I immediately called them to let them...
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1.0
I didn't like
  • Being cheated
#1077899
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Original reservation was Jun 19-26, which I extended to Jun 27. I returned this car on the evening of Jun 27, locked it and left key in key drop as instructed, checking to make sure key did not stay in the drawer compartment after I closed it. Staff did not take...
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1.6
I didn't like
  • Charged 1035 extension and key loss i was not responsible for
#1073083
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Reserved a car at Budget Rent-a-car about a 12 days ahead of time. Evening before I was supposed to pick up the vehicle I received a call from the pickup location telling me that it would not be available and I should call customer service for additional help. Called...
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1.0
#1072025
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My car broke down and I needed a car for the weekend. Researched and found budget to have the best price in area. Pre-paid online because it was $60 cheaper than if I paid at the counter. Went to pick up the car, only to be told that they cancelled the car because I...
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#1068731
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Budget Rent A Car - Horrible experience
I paid for a car rental in Vegas one month ahead of time online so I can guarantee my car upon pickup. I waited in line between 1.5 to 2 hours until I reached the counter. By the time I reached the hotel my back was hurting till next day. The car was good so that did...
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#1063656
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Rented a car from budget, had to wait in line for over two hours to rent the car. Over 50 customers waiting in line and only one representative helping at the Oakland Airport location. Was told by Budget, I could turn in the car at the drop box as I would be returning...
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1.5
#1061390
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Prepaid for a vehicle, after waiting over an hour to get to the counter, the rep had to have four different conversations, look through her luggage sized purse, and primp begore she called next in line. I was told there would be a wait for my vehicle unless i wanted a...
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1.5
#1057777
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