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1.5 Based on 107 reviews
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    • Quality vehicle 7
    • Vehicle was in good shape 3
    • Pick up rental was fast 2
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    • Customer service 15
    • Being decieved 13
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I booked trip to Hartford from Expedia and paid $180.22 for two days rental car (Economy). I thought I paid everything for rental car But when I return my car with Full Tank (Verified while return), Budget charged $ 60.61 from credit card. I called (after 20 min wait + 40 min talk) Budget Customer Service, they said we charged correctly as below was included #3% Surcharge, RSN, Cust Fca Charge, Energy Recovery, Late Fee, Fuel Charge, Tax 9.35%... Read more

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I booked trip to Hartford from Expedia and paid $180.22 for two days rental car (Economy). I thought I paid everything for rental car But when I return my car with Full Tank (Verified while return), Budget charged $ 60.61 from credit card. I called (after 20 min wait + 40 min talk) Budget Customer Service, they said we charged correctly as below was included #3% Surcharge, RSN, Cust Fca Charge, Energy Recovery, Late Fee, Fuel Charge, Tax 9.35%... Read more

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Beware and do not rent from this company. These sleazebags are trying to charge me $272 for a bald tire that blew out. Roadside service said this and one other tire was disintegrating and unsafe to drive on. Budget is actually trying to hold me responsible for this wear and tear item caused by their irresponsible maintenance of the vehicle. They expect me to pay for an existing item that occurred over thousands of miles which I did not cause. ... Read more

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Budget Rent A Car is a company of LIARS AND SCAMMERS that should not be in business. I speak from experience. But do not take my word for this. Just see https://www.consumeraffairs.com/travel/budget.html

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I got a rental car from Budget from Burbank. I was driving to North California and after driving the car started showing Maintenance Sign. I tried to go to different locations to get this car changed as my rental was for a whole week. But did not get a different car even after visiting 3 times. Now I drove back to Burbank just to return the car and pick another car because I made another reservation just to get a new car from a different Budget... Read more

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Budget car rental the worst...we picked up car and once we got on highway it started to shake and shimmy. The steering wheel shook visibly at any speed.We were on alligator alley from ft lauderdale to naples, couldnt find another place to exchange for miles and miles. Thunderstorm almost sent us off road. We would have been at Car rental in Naples by 6 pm, their closing to exchange but the customer service agent Barry said too bad they close... Read more

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I rented a car in Raleigh on Sept 19 2016. A gas shortage had just taken place due to a broken supply line. At the time of the rental I was told to purchase a tank for return because gas was very difficult to get. They also said if gas became available to go ahead and refill and they would deduct the amount prepaid upon return. I returned a full tank and asked the attendant to deduct the charge of a pre paid tank. He said there was nothing he... Read more

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I rented a car from Budget online on 9/2/16 and paid $185 for the prepay option. When I arrived to pick up my car it was early in the morning and the attendant said his printer was working so he took 45 minutes to draw up my rental agreement while he tried to fix the printer. When I returned the car I was charged again $182.25 on 9/6/2016. I called Customer Service and they apologized and said that the person who did my rental agreement did not... Read more

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Tryed to rent a budget rental car...services never rendered...cause I used a pre paid card...but had no problem putting $805 on hold on my card, been 20 days now...WTH is up with this...My card will not release the funds for 45 days. Budget will not even achnowledge it. Somthing wrong here...

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Spent 2 hours in line at Denver Airport on 9/15/16 even though we already had reservations. Budget was woefully prepared for the number of people they knew would be there. I do not expect to use Budget again.

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