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1.5 Based on 125 reviews
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  • Customers like
    • Quality vehicle 9
    • Vehicle was in good shape 5
    • Pick up rental was fast 3
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    • Customer service 15
    • Being decieved 13
    • Poor customer service 12
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I prepaid for my car rental 3 weeks before pick up from Budget. I even signed up for their Fast Break to make the transaction go smoother and faster. LOL!. I picked up the car and when I tried to check out and exit the gate ,they representative told me ," I'm sorry we cant let you leave with the car because of your credit rating. WTW (what the what) I had already paid 3 weeks ago and Budget had more than enough time to email me before I got to... Read more

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we picked up our Budget rent a car from the air port Friday night the car is unsafe.... right rear turn signal and brake light is not working, we called customer service and was told 2 take car 2 budget rent a car in Kissimmee FL to change the car. They where very rude didn't want 2 help me, offered me a car smaller then what i have and luggage will not even fit. They offered no other solution for us We need to get this fixed as we are using it... Read more

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If I hadn’t actually gone through the following experience, I would have never believed that it was true, but unfortunately, it is: I made a car reservation at the Newport News airport for November 22nd. My flight was due in at 10:30 pm, but was delayed in Atlanta for a few hours, so we didn’t get in until a little after 12:30. When we arrived at the counter, there was this useless, clueless slack-jaw employee telling us repeatedly that their... Read more

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I rented a car on Thanksgiving, Nov. 24 at CLE Hopkins airport location. I had a reservation, but it took well over half-hour get a car. When it was "ready" I noticed the tires looked low. I asked "John" (manager on duty refused to give last name or ID info) to have tire pressure checked. He INSISTED the tire pressure was fine. I told him my mother is hospitalized in Avon, and I didn't want to have to deal with under-inflated tires as I did in... Read more

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Oct 20,2016 Nightmare. We arrived by shuttle at the BUDGET rental office at 1125am. There was already a long line. Counter had space for 10 agents but only staffed with 3. Over the next hour 3 more agents trickled in. They ALL appeared to have a rotten attitude and were in absolutely NO hurry. Took an hour and 15 minutes to crawl thru the line. Then I waited 45 minutes to get the car, because it had just been returned and had to be... Read more

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We rented a car in Grand Cayman for 10 days. To begin our rental car odyssey we spent a full hour at the counter because a.) the computer network they were on was either down or not functioning properly, and b.) the young man that was helping us didn't seem to have a good grasp of how to do his job. While we were there a number of people came in and left because they could not get service. Our base rental cost was $9.00 a day. Not bad we... Read more

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Do not engage the associate in idol chatter while they are putting together your contract. Because they a sticking a knife in your back. Review your contract, before leaving the counter. I told them I did not want or need ANY additional insurance. I paid 2-times what I expected and wasted an hour in line, only to be told it was my problem. Last time for Dollar/Thrifty.

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Picked up a vehicle at MCO yesterday. Waited in line over an hour to get the vehicle. Had to leave to deal with medical issue. Rep assured me I could call and add my true blue number since I did not have it on me and really needed to get going. Called today and was told I could not add my true blue number to the rental. There is nothing that could be done. Unbelievable.

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Stay away from Budget Bratislava. Vehicles are poorly maintained and few weeks after I returned the the rental my account was charged additional fees. Only after making several queries did they provide an invoice for supposed damages to a tyre. I challenged this and was ignored outright. Despite several attempts to make contact and escalate my dispute, I was ignored. My bank did an investigation and reversed the transaction only to be... Read more

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The worst car rental company. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!! Rented a car from them and they did not have the "class" car available so they said I can wait for one to become available or pay for what they had in stock. It is a scam to extort more money from us to get a car without having to wait. Already waiting over an hour for a car. They should not have taken the reservation if they were not going to have the car. Again... Read more

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