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Budget Rent A Car - Charged double when the airport with fees was less
Budget Rent A Car - Charged double when the airport with fees was less
Hi i went online to reserve a renta car with budget. I reserved at the downtown location using online prepay. I assumed that all budget rental locations cost the same or maybe a twenty dollar difference. This was not the case at all. In fact i was charged double. I...
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1.9
#1133132
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I left an item in my returned car and filed a lost and found claim the same day. The manager at that office never bothered to call me after several messages and calls. I even tried the corporate Customer Service department. They were no help at all. I am convinced my...
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2.8
I liked
  • Vehicle was as expected
I didn't like
  • Property was not returned
  • No resolution after three months of contact
#1127538
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Arrived at Aruba airport we went to the Budget office to retire the car. We were welcomed by a very lazy girl who tells us that the insurance we made through their site is invalid! That Allianz intrudes into their site without their consent. So did I lose my € 60...
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1.0
#1125445
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Budget Rent A Car - Won’t be Back

Budget Rent A Car
#1133763
In line one hour and still waiting. Two people working counter
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Budget Rent A Car - Never will do Budget Again

Budget Rent A Car
#1133761
Came into Phoenix and the line up is unbelievable. Two people working counter. Been here a hour and looks like it will be another hour.
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Budget Rent A Car - Extremely bad

Budget Rent A Car
#1115558
1.8
Details
Did not have the reserved car available. Two options, either wait or pay extra for upgrade
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Budget Rent A Car - Horrible

Budget Rent A Car
#1103329
Reserved 2 cars in advance with advance payment. No cars when we arrived at airport. Blamed it on recent hurricanes. Really!
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Arrived at Aruba airport we went to the Budget office to retire the car. We were welcomed by a very lazy girl who tells us that the insurance we made through their site is invalid! That Allianz intrudes into their site without their consent. So did I lose my € 60...
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#1125444
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They added charges totaling almost $100.00 and led me to believe they would be taken off when I returned the car. Employees were pushy and rude as well as not forthcoming about the charges. I will never rent a car off of the Southwest website again, the fee on the site...
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2.1
I liked
  • Ford that i rented
I didn't like
  • Charges being misrepresented
  • Being overcharged
#1125254
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I made an online reservation and prepaid a 12-day rental. I purposely declined all extras and the additional insurance since my credit card provides primary coverage for rental vehicles. When I showed up at the office to pick up my car, I added an additional day and...
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Anonymous
NoMoreBudget

Exact same thing happened to me. I will never use this disgusting company again.

1.5
I liked
  • Quality vehicle
I didn't like
  • Deceptive practices
  • Dishonesty of the company
#1119420
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I prepaid for a rental car at the Frankfort airport. I had prepaid for an economy car with a manual transmission. When we got there the agent was grossly insulting and told me that old Americans are unable to drive manual transmission cars. He tried to upgrade me for...
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#1113816
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When I rented the vehicle dirt was already in floorboard . I dropped off car on time and did not thoroughly check the back seat and when I turned in two weeks later got a note saying there was pet hair in the back seat that was not noticeable to me and they charged my...
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1.0
I didn't like
  • No flexibility
  • Deceiving
  • Lousy customer service
#1113558
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Fast Pass not ready when we arrived at Newark Airport I prepaid & was given a car that was 1 class smaller than I paid for even using an upgrade coupon supplied by Budget. Had to pay $20.00 per day extra to get to correct car. After spending 45 minutes to resolve the...
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1.0
#1108402
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Reaching a live person in America is a joke! I get passed around and given numbers that just bring me back to another person who is clueless. I dropped my car off in your secure underground car rental garage having to go thru security. I put the keys in the metal drop...
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1.7
#1107946
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